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The Challenge

J-Drain’s VP of Operations, Ryan Hatrak, found DynaSis through an online search after the company decided that monetary losses from international emails not going through had become unacceptable.

“In today’s fast-paced business environment, email communication is becoming mission critical, especially for firms with a large international customer base,” said Chas Arnold, Novatec's VP of Managed IT Services. “It was essential that we provide JDR not only with proactive, best-practices IT support and management, but also with a reliable, trusted email solution that would support their business activities now and in the future.

The Solution

DynaSis, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), transitioned JDR Enterprises to a new email platform (Microsoft Exchange) which has resolved the company’s email challenges. “If there is an issue—and there are always going to be some issues—they can tell us why something isn’t working and quickly get it fixed.” Hatrak said.

DynaSis also transitioned JDR Enterprises to its industry-leading Ascend solution for automated problem resolution and proactive IT support and website hosting services.

The Result

“With our previous IT provider, we were having a lot of issues—especially email issues—that the company could not resolve or didn’t know how to fix,” said Hatrak. “DynaSis takes a different approach. They are proactive about finding and addressing issues before problems arise.”

With Ascend, JDR Enterprises will enjoy the benefits of 24/7/365 IT systems and desktop management, automated data backup and disaster recovery, managed security services and automated Help Desk and onsite support, in addition to hosted Exchange and website hosting.

When LPS Labs, a U.S. manufacturer of chemicals for industrial, aerospace, military and telecommunications facilities worldwide, looked to replace its managed services provider in 2011, the company had specific requirements in mind. According to LPS Labs Network Administrator Sam Torke, the firm wanted a responsive, proactive firm with a local footprint and a team that had the IT expertise to evaluate their requirements and help plan future improvements. They found what they wanted, and more, with DynaSis and their Managed IT Services.

Going Local
“Having a local presence was very important to us,” says Torke. “We found three or four companies that said they had both a local and national footprint. Some presented themselves as being local, but when we met with them, there was no team. There was one person in a conference room and we never saw anyone else.”

“With DynaSis, when we did a site visit, we actually met the people who would be helping us. Everyone was really customer oriented and they had the broadest offering that matched our needs.” Nearly two years later, Torke says, he couldn’t be happier about the decision.

“Right after we started our contract with them, we installed a new firewall,” says Torke. “We have also virtualized servers and workstations, and they have been right up to task on everything we want to do.”

A Higher Level
Torke says that working with DynaSis affords him a higher level of expertise than he had previously enjoyed, as well as access to a wider pool of talent. “There is only one of me and there are a dozen of them,” says Torke. “It’s been a big improvement for us, their ability to handle complicated issues. They have resolved some very complex problems for us.”

Shortly after DynaSis began working with LPS Labs, Torke relates, the firm ran out of IP addresses, which limited employees’ ability to access the Internet. “Everybody was screaming, but the solution to the problem wasn’t immediately obvious,” Torke says.

“I needed more eyes to look at the situation from a broader perspective and find a solution. DynaSis pointed out right away that we didn’t have enough IP addresses. We went from one subnet to five subnets and everything has worked out great since.”

Self-Service Problem Resolution
As part of its Managed IT Services agreement with LPS Labs, Novatefch provides Help Desk support, maintains and updates the company’s server infrastructure, and maintains and manages its backups and disaster recovery appliances. LPS Labs has a dispersed workforce that accesses the company network via a VPN connection, and the DynaSis Help Desk provides problem resolution for all the firm’s remote workers, as well.

“In the past we wanted our users to go through a web portal to our helpdesk, or to send an email to our helpdesk,” says Torke. “With DynaSis, we now have a self-service model that lets personnel go directly to the DynaSis Help Desk when they have a problem.”

LPS has an assigned DynaSis Technical Account Manager to help them assess the current IT environment and develop a roadmap for the company’s needs in the future. “We’re now looking at document and workflow management solutions, and our DynaSis Technical Account Manager is working with me on this and helping me set realistic expectations.”

When asked how likely he would be to refer DynaSis to another company, Torke rates DynaSis a 10 on a scale of one to 10. If someone else asked him for a reference, he says, “I would tell them that you won’t find anybody better.”

 

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