DynaSis Digital Veins FAQs
- What is Digital Veins?
Digital Veins is our comprehensive proactive onsite support plan customized to meet your networking needs. Choose your level of support. You can get services like unlimited helpdesk and onsite technical support, 24/7 critical systems monitoring, pro-active maintenance, guaranteed response times, and preferred scheduling. Digital Veins support plans offer peace of mind for your network
- What are the benefits of being on the Digital Veins support plan?
Digital Veins is insurance for your network. If your servers or critical systems go down, it will mean downtime for your entire company … it equals lost revenue. With Digital Veins service plans you have guaranteed response times to get your company back into business quick; with the fixed costs you’ll know exactly what you’re spending; and the 24/7 monitoring and proactive maintenance will see and fix problems before they happen. It’s win/win for you and your company.
- What is covered under the 3 levels of digital veins plans:
- What is not covered under any Digital Veins support plan?
New installations, user error, virus attacks not currently detectable/repairable by your anti-virus program and retired hardware/software platforms. Please refer to the Digital Veins Service Agreement Guidelines for complete exclusions.
- What is the “veins” icon in my system tray?
As a Digital Veins partner level member, DynaSis provides its unique Network Management service. This icon lets you know that your system is constantly being monitored and remotely managed. Right clicking on this icon will allow you to contact DynaSis directly via our DynaSis e-ticket system, which places a work order in our system.
Note: All calls into our Technical Support team after hours listed, requires a current support contract. Calls are answered during business hours, Monday through Friday, excluding holidays. Note: A valid technical support contract is required to request technical support electronically.
