Our People & Process for delivering IT solutions to the SMB!
DynaSis people are some of the best in the Southeast with a shared desire to learn and stretch beyond their limits. Our people make DynaSis a great company and an exciting place to work.
DynaSis maintains most of the top industry certifications and invests in training and continued education to facilitate the smartest employees in the business.
Microsoft
- Microsoft Certified Gold Partner
- Microsoft Certified Professional
- Microsoft Certified System Administrator
- Microsoft Certified System Engineer
- Microsoft Certified Application Developer
- Microsoft Certified Solution Developer
- Microsoft Certified IT Professional (MCIPT): Enterprise administrator
- Microsoft Certified IT Professional (MCPIT): Database Administrator
Citrix
- Certified Citrix Administrator
- Certified Citrix Enterprise Administrator 4.0
- Certified Citrix Integration Architect 4.0
Hewlett Packard
- Hewlett Packard Certified Partner
- HP/Compaq Storage Works
- Hewlett Packard ProCurve Networking
3COM
- 3COM Certified Partner
- Certified Networked Telephony Specialist
- Certified Solutions Expert
- NBX Certified
Novell
- CNE NetWare Certified Network Engineer
- Master CNE Management Certified
Cisco
- Cisco Systems Certified Partner
- Cisco Certified Network Associate
- Cisco Certified Design Associate
Other
- Connectship Certified Integrator
- UPS Certified E-Commerce Integrator
- Sonicwall Certified Partner
- ShoreTel Certified Partner
- Symantec Certified Partner
- Veritas Certified Partner
Process
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
W. Edward Deming
Our Process is the best in the business. Ask your IT provider to see their processes for managing your IT environment. One of our process’ is service blueprinting.
Service Blueprinting is a revolutionary process to improve the success of your IT services and support. With Service Blueprinting, DynaSis created a detailed design specification for your IT-related service which can then be rolled out with a high probability of successful delivery. The service was designed to meet both end-customer and internal business objectives.
- Rapid time to activation “rapid deployment”
- Increased service success – service meets defined customer needs, and the value proposition is understood by the customer
- Reduced cost for delivering the service ” lower cost of poor quality; more efficient delivery through better service design
- Alignment of the organization to achieve Breakthrough Service Performance
Service Design Stages
- Service Concept. We start by matching our clients business requirements, and needs with corresponding service features. We take into account how the service will be delivered to meet customer needs.
- Service Blueprint. Our Process Engineer creates a graphical depiction of the service workflow based on the customer experience. The Service Blueprint shows actions of the customer and service provider as well as the tangible evidence of the service delivery.
- Failure Modes Effects & Analysis (FMEA). Included in the blueprint is a tabular listing of potential service failure points, their severity and frequency. This serves as the basis for identifying controls necessary to build into the Service Blueprint to avoid service failure.
- Time Trap Analysis. Our Engineers work with our team to create a listing of potential bottlenecks in the service workflow and develops methods to avoid delaying completion of the service.
