Accounting Frequently Asked Questions

1. When is my order placed?

2. When are deposits necessary?

3. When will I receive my Invoice?

4. What if I do not agree with the charges on my Invoice?

5. What payment methods do you accept?

6. How do I read my Invoice?

7. How do I get terms with DynaSis?

8. What is Blocked Hours?

9. Why did I receive a trip charge?

10. I have a credit! What happens next?

1. When is my order placed?
Upon receiving your signed proposal ~ a DynaSis representative will email our welcome information along with credit documentation necessary to begin your order. Upon receiving your credit card authorization/ACH form and/or credit application your order is released.

2. When are deposits necessary?
All reoccurring services are set up as credit card or ACH for payment.  If equipment or labor is needed, a 50% deposit is requested for all new clients. Upon establishing a credit history with DynaSis a terms account can be used for future orders.  Product is not ordered until receipt of deposit.

3. When will I receive my Invoice?
Invoicing occurs when the job is complete or interim billing is requested. After each work order is closed by an engineer, our Support Coordinator follows up with a phone call and/or email to ensure your satisfaction. The order is then sent to billing.

4. What if I do not agree with the charges on my Invoice?

Please call Accounting directly at 770.569.4600 x229 or email your remarks to accounting@dynasis.com. Your service engineer will be alerted of the concern and a resolution will occur. It is imperative for you to alert DynaSis of any concerns as soon as possible to ensure a timely correction.

5. What payment methods do you accept?
DynaSis accepts cash, company check, money order and credit card: Visa, MasterCard and American Express.

Back To Top

6. How do I read my Invoice?
Your invoice includes pertinent information such as your work order number, terms of payment, items/services ordered, and current balance. You can view an example invoice by clicking here. Please email Accounting or call directly at 770.569.4600 ext 229 for questions.

7. How do I get terms with DynaSis?
Complete the Credit Application on this website. Upon receipt we will begin processing and within a few days contact you with your new credit terms.


8. What is Blocked Hours?
Blocked Hours is a great way to receive priority scheduling and no hassle terms. Your hours are banked and drawn from as they are used. This is very popular with newer clients because their service is not held up for terms issuance or COD efforts.

9. Why did I receive a trip charge?
In previous years we charged for the engineer's travel time but as Atlanta's traffic volume dramatically increased, the travel times began to cost more than our actual visit. The flat $25/55 rate protects DynaSis from extended distances while protecting you from daily Atlanta traffic.

10. I have a credit! What happens next?
There are times when we come under our "Estimated Labor" hours or product is returned. An accounting manager will issue credit to your account or apply it an upcoming order. Either way, the client is notified and the choice requested.

Back To Top