Two years ago, automotive, commercial and industrial lubricant supplier Halco Industries found a perfect IT support solution with DynaSis and Digital Veins, DynaSis’s proactive, 24/7/365 monitoring,  maintenance and support solution. This year, when Halco increased its office and conference space during a remodeling project, the firm called in DynaSis for help expanding its wireless network. The result has been increased productivity and satisfaction for on-site employees, outside salesmen and vendors, all at minimal cost.

A Growing Concern
In the two years since DynaSis came on board, Halco had grown its operation to 48 employees, and its reliance on the Internet had grown along with it. When the company’s lease expired, rather than moving to a larger building, Halco negotiated with the landlord to remodel the warehouse and use part of it for new offices and a second conference room. However, the firm’s current wireless network didn’t reach to those locations, so a reconfiguration was in order.

According to Halco Accounting Manager JoAnn Carney, the timing couldn’t have been better. “The existing wireless network already wasn’t getting it for us,” says Carney. “We have a lot of people on wireless, and we were always experiencing dropped signals.”

Carney called in a DynaSis IT Services team to explore the situation, and they recommended adding two SonicPoint wired access points, connecting to the SonicWall firewall device that DynaSis had installed earlier. The new access points would create a new network with greater range that would service both Halco employees and guests, with the two streams of traffic segregated to protect Halco’s servers.

The new network not only expanded coverage into the new offices and conference space; it also resolved the firm’s wireless overload problem. “They put one access point around a corner and another in the conference room. Since they put those in, we haven’t been dropping anything,” says Carney. “Everybody who works here could now get on the network at once, including the outside salesmen with their iPads, and we wouldn’t have any problems. That doesn’t happen often, but when it does, we would have a mass uproar if people could not connect.”

Untethered and Free to Work
During the same project, DynaSis installed a wireless projector—the Dell 4320—to make it easier for visiting salesmen and vendors to stream presentations from their mobile computers. Suspended from the ceiling, the projector supports both Wi-Fi and cabled connections. It also has a high lumen output, so it resolves an excess ambient light problem in the new conference room.

“We have 10 outside salesmen with iPads or laptops, and they don’t have a proper office,” says Carney. “A few of them come in every day for a couple of hours, getting mail; printing things. They use the conference room as their office, and also to make presentations. Plus, we have vendors who want to make presentations.

“With the new wireless projector and network, it’s easier for our salesmen and vendors to give presentations. Last week, the sales manager had a two-day hurrah, and there were eight people in and out of the office for two days straight, giving presentations. Everything worked perfectly.”

Equally importantly, Carney notes, is the support for mobile devices they have gained with the new wireless network. “We all have smartphones. I am around this building, all over the place, and I love that I now have freedom to move throughout the building. My office is at the end of the hall, and in the old days, the wireless would drop frequently because of the location.

“Now, I get email anywhere I go. I could use the phone’s 3G wireless, but this is so much faster. As soon as I cross the threshold in the morning, I hear a beep-beep reminding me to log in and retrieve my email over the wireless network.”

Problem Solved
Carney says they’ve only had one problem with the new network—right after the installation—and DynaSis came out to fix it promptly. “The wireless didn’t seem to be any better, but when we’d talk to them, it would be working,” she says. “I told them, ‘trust me, something is wrong with it. You just have to come out.’ They came right away, they spent many hours here figuring out what was wrong and they fixed it.”

Carney says those are two of the things she loves about working with DynaSis—they trust her when she says something is wrong, and they work on problems until they’re resolved. “Our last company was notorious – they would close a ticket and say we were fine when we weren’t,” says Carney.

“DynaSis is very good,” Carney concludes. “We don’t have an IT person here, and I don’t speak the language. They have to talk to me like I am a 3-year old.” She also praises DynaSis’s user-driven support system. “Every employee can contact DynaSis from their workstation and open their own ticket. People aren’t calling me and telling me they have a problem. They just open a ticket and the DynaSis support folks take care of it.”

When Classic Collision IT Managers Scott Britt and Johnny Ward, along with shop manager Shannon Blevins, looked for help reducing network outages and handling day-to-day IT duties, their search led them to DynaSis. Working together, DynaSis and Classic Collision formulated a more ambitious plan: to move Classic Collision’s entire day-to-day operations to the cloud. Now, Britt reports, the new technology framework is helping the collision center “do everything right the first time” for its customers.

A Step-by-Step Process
Prior to signing with DynaSis, Britt and Ward had been charged with managing the IT needs for Classic Collision’s nine collision centers. However, providing support and assistance for so many different locations was a struggle. “We did everything—from training people to use our management system to repairing PCs,” says Britt. “With nine locations all over metro Atlanta, it was hard to get to everybody.”

In particular, Britt reports, keeping tabs on licensing requirements for software was difficult, and unnecessary network outages hampered efforts to provide the excellent customer service for which Classic Collision is renowned. After Classic Collision hired DynaSis to provide IT support, DynaSis's VP of Managed IT Services, Chas Arnold presented Classic Collision with its ITility by DynaSis Cloud solution, which dovetailed perfectly with Britt’s own plans. “We like to have the latest and greatest technology, and I had already envisioned that the cloud was where we wanted to go,” says Britt. “Once we got DynaSis in for the day-to-day IT issues, we were able to set up a meeting with our boss, Brandon Bishop.”

With the project approved, Classic Collision and DynaSis immediately began working to implement the complete program, which would include moving all of Classic Collision’s operations to the cloud, hosted at DynaSis’s best-practices data center. DynaSis would also provide 24/7/365 monitoring and maintenance, including software updates. Each Classic Collision location would have a single server to generate IP addresses and help connect the desktop PCs in the office to the cloud environment.

Making the Move
To prepare for the move to the cloud, DynaSis informed Classic Collision that they would need to upgrade its outdated desktop PCs and then began transitioning the company’s software, as well. DynaSis provided Classic Collision with hosted Microsoft Office and the Microsoft Exchange email client, two products frequently used in cloud environments.

However, a bigger challenge was transitioning several specialized programs used by Classic Collision, including ProfitNet™, a collision shop management system, as well as estimating packages Audatex and CCCOne. “We had one nagging issue with one of the estimating packages, and DynaSis went above and beyond to figure it out,” says Britt. “As far as we know, none of the products had ever been run in a cloud environment before, and DynaSis was able to make them work.”

A Mobile Future
With Classic Collision’s cloud-based operations in full swing, the company began focusing on its new mobility benefits. “With ITility by DynaSis, we immediately saw the benefits on the mobility side,” says Britt. “Mobility gave our estimators freedom to work from home, instead of having to come in over the weekend to complete estimates.”

Now, Classic Collision looks forward to its next improvement—putting iPads in the hands of those estimators. “Once the estimators have iPads, they will be able to do estimates in the field,” Britt says. “We work with a lot of dealerships, and the estimators used to have to go out to a car, look at it, and then come back to the shop and do the estimate. Now, they’ll be able to go to the vehicle, do the estimate, and print or email it, right there.”

Bottom-Line Benefits
Overall, Britt says, working with DynaSis and their cloud solution has given him and Ward more confidence in their system’s stability and reliability. They also like the security of knowing the Classic Collision network is being monitored and updates are being done. “DynaSis is very efficient,” says Britt. “If the first tech cannot finish out an issue, they stay with it until they resolve the problem.” On a professional level, the new solution has proved a benefit for both Britt and Ward, as well. “We now have the ability to focus on things such as improving processes,” Britt says.

If there’s one takeaway from the project that Britt would offer to other customers, it’s to ensure they share with DynaSis every possible detail about their business. “During the initial implementation, DynaSis employee's went above and beyond to learn how we do business and make sure everything interacted well with the Citrix cloud environment,” Britt concludes.

After event-management company Caldwell Group, Ltd. took a technology plunge and developed its own in-house IT infrastructure, the firm realized that the solution was not meeting its needs. While investigating other options, Caldwell Group President Polly Bermingham found a better answer in the cloud with ITility by DynaSis cloud solution. That was in 2007, and today the partnership is as strong as ever.

From Under performing to Outstanding
“At the time, we were working with a pharmaceutical firm that had huge meetings—2000-3000 attendees—so we needed a fast system,” says Bermingham. “We had spent a lot of money on a server that could take 200 hits a minute, but it wasn’t enough. We kept expanding and expanding and it just wasn’t cutting it.”

Bermingham’s frustration lead her to search for a new IT solution, and she came across a mailing piece she had received from DynaSis. She and her team began evaluating vendors and eventually chose the ITility by DynaSis solution because, as Bermingham says, “We liked them the best. Plus, we were paying more to our one IT guy for service than we would pay DynaSis for everything in a year.”

DynaSis transitioned Caldwell Group’s data and business applications—Microsoft Outlook and Office—to a cloud server hosted at its world-class data center. With the new solution, Bermingham and her employees would access their data, email and software over a secure, redundant, high-speed Internet connection. She would no longer have to worry about on-site infrastructure or data security and backups, because DynaSis would manage and maintain everything in the background.

Responding to Changing Conditions
When the economic recession hit, ITility by DynaSis enabled Bermingham to be technologically prepared. With the meetings and events market taking a tumble as companies tightened belts, Bermingham adapted without any IT headaches.

“The economy had a huge impact on the industry, so we went to a remote model,” says Bermingham. “Today, our people still work from their homes, and we are incredibly more productive. We have all our files on the server. We’ve saved so much money, and it’s not just because we went remote. It’s because we partnered with DynaSis.”

Ultimate Portability
Using ITility by DynaSis has given Caldwell Group benefits that extend far beyond the money Bermingham saved in infrastructure and office space. Her team can access their files—from any Internet-connected computer—while they are in the field or at a conference, trade show or client meeting.

“We used to have big file books we would drag around with us, but now we just get on our computers and we have everything we need,” says Bermingham. “When we have presentations, if people forget or lose something or we need something in an email, the information is right at our fingertips.”

Bermingham also touts the ITility by DynaSis solution for what she calls the “crisis management” phase of meeting management. “You have the plan, but it changes until the day everyone arrives. You need access to that information and it has to be current—almost real time. With ITility by DynaSis, we have a security blanket. DynaSis saves the day, all the time.”

Service Beyond Expectations
Bermingham says the DynaSis support staff is knowledgeable, friendly and focused and says, “They will teach you and coach you until you get it. They have made me a fan of technology.” If something goes wrong, she notes, “Their emergency service is quick and responsive. You never have to wait and you never have to call them twice.”

As evidence of the DynaSis team’s enthusiasm, Bermingham relates the story of getting a new computer. “I was trying to set it up remotely, and I couldn’t figure it out. I said, ‘Just let me bring it over,’ and in 10 minutes they had it up,” she reports.

Even though Bermingham and her team are now working with different people than when they started with DynaSis five years ago, she says the team is just as helpful as they were at the outset. “We were big fans of DynaSis back then and we still are today,” says Bermingham. “I have not talked to one person who couldn’t do what we asked. It doesn’t matter if it is 10 on a Sunday night, they will call you back. There are not many companies like that.

“DynaSis has totally lived up to our expectations,” Bermingham concludes. “There is no better decision we could make, for the service; the product; the money. I would highly recommend them to anybody, and I have.”

When the housing market took a tumble, it wiped many construction companies off the map. Determined to be a survivor rather than a casualty, Brayson Homes turned to DynaSis for help downsizing its IT needs and budget while remaining customer-focused and competitive.

DynaSis recommended its cloud-computing solution, ITility by DynaSis, as the best means for Brayson Homes to minimize IT costs and increase operating agility. Brayson Homes said yes, and now the company reports it is stronger than ever.

"DynaSis provides what we need at a reasonable, affordable rate," says Brayson Homes Office Manager Kim DeLong. "We’re still getting the same excellent service, even though we don't require the level of support we used to."

At the Office to in the Cloud
Brayson Homes has been a DynaSis customer since 2002, when the DynaSis team set up a peer-to-peer network for the expanding company. DynaSis grew with Brayson Homes, transitioning them to a networked client-server environment during the heyday of the housing boom. When the housing market collapsed quickly, DynaSis was ready to help Brayson Homes sidestep the fallout.

With ITility by DynaSis, Brayson Homes' data and applications are hosted at DynaSis's world-class data center, enabling the firm to eliminate the expense and hassle of maintaining and upgrading on-premise servers. Employees access company data and applications through a dedicated Internet-based portal, anytime and anywhere, which enables Brayson Homes to save even more money through workshifting.

"ITility by DynaSis gives us the flexibility to access work wherever we are, so we can succeed with fewer employees," says DeLong. "When I am on vacation, I can access what is happening at the worksite. We have at our fingertips what we need, as we need it, and we can produce an effective outcome for our clients."

Future-Proofing
Another benefit of ITility by DynaSis is built-in system scalability, which will enable Brayson Homes to ramp up its server capacity almost instantaneously when the economic forecast improves. "We will grow again and need more of their support," says DeLong, who is confident that when that time comes, DynaSis will be eager to assist them. "DynaSis has always been willing to listen and work towards a solution," she says. "No matter what the stage or size of our business, they have been flexible and able to provide what we needed at the time. They were efficient and effective when we were small, then got large, then went back to being a small firm."

DeLong  says DynaSis's dedication is more than an attitude—it's a mission. "They really care and want to provide services not only for today but for tomorrow," she says. "They are very proactive in reaching beyond the current boundaries to see what people and businesses are going to need—and be—in the future."

For the present, DeLong couldn't be more pleased. "Going from standalone computers to accessing our information anywhere, at the click of a button, has added tremendous value," says DeLong. "The system helps us to be more productive and efficient, providing savings for the company. I definitely would recommend ITility by DynaSis to anyone."

Electronic Health Records (EHR) organization TactusMD, Inc. is one of only a few firms that offers its doctor-clients a streamlined, workflow-based solution for creating and retrieving patient data. To allow flexibility of use, the EHRs need to be highly accessible to authorized individuals. Yet, patient privacy acts (HIPPA) and doctors' own beliefs that patient confidentiality is paramount—means TactusMD's cloud solution offering must be extraordinarily stable and secure. When TactusMD sought a new hosting environment, it found the perfect combination of accessibility, security and cost effectiveness with DynaSis.

"From a security and reliability standpoint, we wanted to bring everything into a single datacenter," says TactusMD CEO Dr. Anthony Mari. "I had met Dave (Moorman, DynaSis's President of Managed IT Services) and had heard great things about DynaSis's service organization. They are personal and professionals and that is the way I like to run our company. Dave worked with us to help architect the type of hosting solution we knew we needed to ensure success for our business."

Building Meaningful Patient Health

Even though TactusMD’s software communicates with hospitals and ties into their systems (through a third-party gateway), it is the local community doctors who actually use TactusMD EHR to record, update, access and share patient data. TactusMD’s unique ability to configure workflows for different doctors based upon the way they practice medicine, combined with visually pleasing user interface and health information exchange capability, makes trading and viewing patient data easy enough for any referring/referral doctors to review patient data in a meaningfully way.

"We offer an ambulatory health record system with the ability to trade patient data with larger enterprise medical systems and any other relevant third party healthcare software provider," says Mari. "We can hook directly into the hospital system and trade patient data in real time, adding true life saving capabilities."

TactusMD also enables universal access to patient records for the doctors themselves, via smartphone, tablet, notebook or through the hospital system. This enables TactusMD's doctors to meet the criteria for meaningful use (a component of the American Recovery and Reinvestment Act (ARRA), which provides a financial incentive for healthcare providers that use data in a meaningful way).

Supporting this criteria was a crucial step for TactusMD (the firm, which is still in its early growth phase and is 100% Meaningful Use 2012 Certified), but it made accessibility, security and reliability vital elements of its IT solution. TactusMD can implement an on-premise client-server solution or a SaaS cloud/hosted solution with in-house customer support. Prior to engaging DynaSis, TactusMD’s cloud solution was divided among hosting providers from Chicago, Atlanta and New York.

"I believe sharing data is key and essential in providing quality healthcare in todays market, but you have to have the appropriate security and permissions in place to allow access to third parties. Our client-partners are counting on us to keep the data not only accessible but secure," says Mari.

All-in-One Convenience

Thanks to its breadth of offerings and expertise, DynaSis was able to help TactusMD transition to a fully hosted solution with best-practices security and reliability for medical data. DynaSis hosts TactusMD's cloud infrastructure, its business and client side infrastructure, and its development servers. "Novatefch provides consistency," Mari notes.

"They provide as close to perfect uptime as anyone possibly can," he continues. "And, they are responsive. I like to be able to pick up the phone and get in touch with someone. That is a big deal for me." When speaking to the security aspects of the DynaSis solution, Mari likens it to that of a bank. "We are confident that when you log-in, there is security that will protect your ID and information."

TactusMD is in the process of developing a web-based application, and DynaSis is ensuring the firm has the right foundation as it makes code modifications for that transition. "It’s a matter of attending to the right things," says Mari. "We needed an environment to be stable as we were a developing company and preparing to scale. We started with a few servers and the relationship just grew."

Mari says DynaSis's solution is also the most cost-effective option for TactusMD, both now and as it scales up to being a larger enterprise. "It was the best business decision for us," he says. "Add to that the capital investment; the learning curve; everything would have been twice as expensive, if not more. Besides, who needs the stress of doing it yourself?"

“Technology isn’t just a tool, it’s a weapon,” Executive VP Ed Steinman said. “Your technology should support your business in ways that allow you to discover more quickly, respond more quickly. IT should never hold you back, it should be pushing you ahead.” Through the Digital Veins program, DynaSis constantly monitors the operation of Whitaker’s systems, performing regular maintenance, executing backups and installing upgrades and patches proactively.

When automotive, commercial and industrial lubricant supplier Halco Industries found service going down and prices going up with its former IT support firm, the company decided it was time for a reboot. After discussing the situation with its current firm, the company called DynaSis for a consultation. The result was a retooling of Halco's IT strategy that not only increased satisfaction but also is helping them explore adoption of new technologies.

Business Basics.
Halco's 29-user IT configuration centers around five on-premise servers running either Windows Server 2003 or 2008. The firm uses MS Exchange 2010 for email messaging and archival, Multiview Financial software, plus Microsoft Office (with Excel power users) and heavy reliance on Internet access. Despite having sufficient infrastructure running leading software products, prior to DynaSis's arrival things were always going wrong.

"We were continually having downtime across the organization. On different systems and at different times our Internet, email and order entry would be down," says Halco Accounting Manager Joann Carney. "The president of the company was familiar with of DynaSis, so we had them come in a few times to discuss how they would address our needs. We liked their approach and we switched."

DynaSis recommended its Digital Veins service, in which it manages, monitors and patches the on-site servers and other IT equipment for its customers, either remotely or on premises. The solution adopted by Halco also includes a backup and disaster recovery system as well as spam filtering and patch management. DynaSis also provides problem alerting and support notification to Halco users.

Service First.
DynaSis installed a dedicated software solution that placed an icon on the desktop of every Halco user. When users have a problem, they click the icon to initiate a service ticket.

"DynaSis responds directly to the user, as opposed to our previous solution where only one or two people could call in with issues," says Carney. "I love the fact they are willing to talk to every user, and will talk to folks in the warehouse about how to reboot a computer so I don’t have to go out there and do it."

According to Carney, DynaSis's proactive approach ensures she is notified of problems before she is aware of them. "I get a text message telling me the server is down before I get to work," she says. "The monitoring on their end watches our servers."

While she is driving into the office, Carney relates, DynaSis works to restore the problematic server remotely. "They ask me to call when I arrive if the server isn’t restored to normal operations," she says.

"I just had a nasty virus and they dialed in and repaired it," she continues. "While they were there, they noticed a patch missing from my machine and checked all the other workstations to make sure they had the patch, then reported back to us on the resolution."

On the Spot and Within Reach
Carney reports that she has timed DynaSis's response time and found it to be "excellent." She says the average is around seven minutes, and if DynaSis cannot repair a problem remotely, they are quick to arrive and take care of the problem, on site. "We’re a sales-based business, and sales people are taking orders all day, so if a server goes down it puts us in a backlog," says Carney. "We are unable to take orders and make our money."

DynaSis also supports the Blackberries and iPhones of Halco's outside sales force, who call DynaSis directly for support. DynaSis's engagement has also extended the reach of Halco's employees, in some cases enabling them to perform tasks they never before considered. "Some of us work at home and have the ability to dial-in; they have made a big difference in our remote capabilities," says Carney.

"Our sales manager just got an iPad and is trying to do quotes from it," she continues. "DynaSis is helping him enable direct desktop access from his iPad." So successful has the effort been, so far, that Carney says DynaSis will soon be helping Halco integrate more iPads with their system as well as easing the transition into a new CRM solution.

"One of our oil company partners recently provided iPads to our representatives and invited us to join a beta program for order taking," says Carney. "Now, our sales people are exploring what else they can do with the devices, and DynaSis is helping them out."

Successfully running a meeting and event management company is a challenging pursuit. Competition is fierce, reputation is everything, and enabling communication between widely dispersed office and field workers is critical to success. After Caldwell Group, Ltd took a technology plunge and developed its own in-house IT infrastructure, the firm realized that the solution was not furthering its ability to meet these challenges—or powering its success.

Maintaining the new IT systems required expertise that in-house personnel lacked, and it took the focus away from the Caldwell Group's core business. Equally important for the company's operations, an on-premise implementation lacked the flexibility to support staff outside the office.

In 2007, Caldwell Group President and CEO Polly Bermingham turned to DynaSis for a solution. The company recommended ITility by DynaSis, its cloud-based, fully hosted solution for company applications and data. Half a decade later, both the partnership and Caldwell Group are still going strong. "ITility by DynaSis allows us to work remotely and share all our files, which makes us so much more efficient and effective," says Bermingham.

With ITility by DynaSis, Caldwell Group personnel access the firm's applications and data from any location and on any device through a dedicated, secure Internet portal. Whether staff is working locally on a corporate meeting at a trade show or halfway around the world at a pre-site visit for a corporate incentive event, ITility by DynaSis keeps proposals, contracts, menus and other documents and details at their fingertips. And, since ITility by DynaSis supports 24/7/365 access from any Internet-connected device, staff can also work at home or on vacation if needed.

A Refreshing Change

Bermingham credits not only ITility by DynaSis but also the DynaSis staff itself for helping propel Caldwell Group's success. "DynaSis team members are professional, friendly and warm, and they never make you feel like your questions are stupid, even though what you are asking might be," says Bermingham. "It's so unusual to find somebody that offers great, professional service. It is really refreshing."

If problems ever pop up, Bermingham says, the DynaSis staff "knows how to fix them and will work on them until they get them fixed." So pleased is Bermingham with ITility by DynaSis that she credits them with the firm's continuity.

"There is no better decision we could make, for the service; the product; the money," Bermingham concludes. "They keep us in business, and that's the truth."

When disposable medical supplies provider Remington Medical began searching for a new technology provider, management knew it wanted to be on the cutting edge of emerging technologies. With three locations—one outside the U.S. in the Dominican Republic—robust remote networking and data exchange was a core requirement.

"I wanted somebody who could handle those areas and had technical competency," says Remington Medical CFO Steve Garner." DynaSis, which already hosted Remington's email server and had previously provided other services to the firm—was ready with the perfect solution.

Early Adopter
Since DynaSis already had a relationship with Remington Medical, it was a natural fit for DynaSis's VP of Managed IT Services Chas Arnold to make a presentation, and Garner had full confidence in DynaSis abilities. "I always thought they were technically competent," Garner says.

In addition to needing a new IT provider, rapidly growing Remington Medical also needed to upgrade its technology infrastructure. Initially, Arnold recommending Remington Medical move to DynaSis's cloud computing solution, ITility by DynaSis. However, Garner had previously researched cloud computing and says he "hadn't reached the comfort level of having my operating data stored offsite."

At the time, DynaSis was rolling out Ascend, a new Infrastructure-as-a-Service (IaaS) offering. For a low, fixed, monthly fee, DynaSis installs, monitors and maintains a custom-engineered, end-to-end, on-premise hardware and software solution. The fee includes remote monitoring and maintenance of the entire infrastructure from DynaSis's network operations center, and users can access the 24 x 7 helpdesk, 365 days a year through a trouble-reporting icon on each workstation.

Ascend was a perfect match for Remington Medical, as it enabled the firm to avoid the substantial capital outlay of new equipment. As part of the solution, DynaSis also provides secure Web-based access to the company's applications and data for remote users in offices outside the Georgia headquarters. With Ascend, Garner knows the company will remain on the cutting edge, as DynaSis handles all necessary software and hardware upgrades as part of the contract.

"Ascend appealed to me because it includes things I like, such as its ability to backup my whole system rather than rely on tape system," says Garner. "It was a mental step for me, rather than having to lose control of my hardware completely."

In the Clouds
With the transition to the new system complete, Garner is thinking ahead. Despite not being ready for cloud computing just yet, Garner says Ascend is the perfect transitional step that will enable his firm to harness the power of the cloud, down the road. “Moving to a cloud-based solution is a more real and practical possibility today than in the past,” says Garner. "ITility by DynaSis is probably where we’ll head. If I were a brand new company, ITility by DynaSis would make a lot of sense. There are a lot of advantages, and we’ll probably get there eventually."

For now, he's content with Ascend and DynaSis, which completely eliminates the need for him to have even a single in-house IT staffer. "Chas was smart enough to keep our relationship going," says Garner. It took five years, but it paid off for him."

A DynaSis Case Study
When Goldleaf Data outgrew the capabilities of its managed IT services provider, it knew it needed a change. However, management wanted more than a vendor prepared to support a larger staff. Goldleaf sought a firm that would provide rapid, on-site response when support issues could not be resolved over the phone; one with dedicated personnel who understood that downtime was unacceptable.

“We now have more employees—more PCs to support,” says Chavarous Kennebrew, Data Analyst I with Goldleaf Data. “Our other vendor was not able to meet some of the time restrictions we have. We are a data reseller, so we cannot be down.”

Goldleaf Data had worked with DynaSis previously, under an earlier management team. When the company was ready to make a switch, they chose DynaSis again. “We were happy with them before, and the services they offered were competitive based on what we saw with other firms in the area. We went back to DynaSis.”

Full-Service; Genuine Commitment
With Digital Veins, Goldleaf receives a comprehensive menu of support services, beginning with 24/7/365 critical systems monitoring, automated software updates and network patch management to automated backups, network policy enforcement and managed security. Goldleaf also enjoys helpdesk, onsite support and after-hours service (remote or onsite) for infrastructure components covered under the plan.

According to Kennebrew, DynaSis’s support platform is one of the great benefits they have realized through Digital Veins. “The process for support—whether it is a call or placing a ticket online, is easy to use,” says Kennebrew. “I prefer to pick up the phone and call someone—and there has always been someone to help me when I call. That is definitely important.”

In describing the commitment and tenacity of DynaSis’s staff, Kennebrew cites a specific incident, noting, “We were up and down with rolling blackouts prior to DynaSis. One of their support technicians—Jim—was here to do Job A, but he stayed here through Job B to Job M until we reached resolution,” says Kennebrew. “DynaSis has a very knowledgeable; very dedicated staff.”

Kennebrew reports that Goldleaf Data is planning to upgrade some of its network hardware to reduce network bottlenecks, and DynaSis will also be assisting with that project. “Their services are great, and they have been very well received,” Kennebrew continues. “If I were looking to refer someone to an IT support company, DynaSis is the first company I would suggest.”