Our Digital Veins service ensures technology works for you—not against you—by proactively resolving IT issues 24/7/365—with little to no downtime or business disruption.
Your computer systems have become the lifeblood of your organization. When things don’t work as they should, you bleed, literally—in reduced productivity; deficient customer service; maybe even a lost contract or other important business deal. In today’s market, your clients—and your competitors—are becoming increasingly IT savvy. You’re expected to use technology efficiently at your business. When you don’t, it can affect a client’s opinion of you, even if you never hear about it.
Maybe you have tried to fix the problem with your in-house IT staff or on-demand consultants but they lacked the responsiveness or knowledge to care for your needs. Maybe you recently realized the importance of keeping your IT systems in tip-top shape and never sought help, until now. In either case, you’re seeking a proven solution that will address and resolve your IT issues swiftly and with no surprise charges.
Like a house that burns down due to faulty wiring, system failures are usually the result of poor maintenance and inspection. Digital Veins is a proactive process that constantly monitors and analyzes your system and network health and provides alerts if any red flags pop up.
Our technicians watch for those alerts 24/7/365 and intervene to prevent impending trouble. Servers, network equipment, and even desktops and other devices can be managed to minimize outages and other problems. All this magic happens in the background, so we bother you and your staff only if we cannot fix the problem remotely.
If your personnel discovers a issue, they can call us or send a support request from a desktop portal, and the ticket will be tracked all the way to resolution. If we cannot fix the problem remotely (85% are resolved within 10 minutes), our Microsoft Certified engineers will arrive onsite within four hours to start working.
With the Digital Veins Partner program, we’ll provide unlimited onsite support at no additional charge, no matter how long it takes. Opt for our more economical Digital Veins Essentials package and we’ll include the first four hours of on-site (or helpdesk) support at no additional charge
What’s Included in the Price
*Digital Veins Essentials clients receive 4 hours of combined HelpDesk and Onsite Support per month.
Privacy Policy | Sitemap
© 2004-2010 DynaSis, an Atlanta IT Services and Support Company | All Rights Reserved
