Digital Veins: 24 hours, 7 days, 0 worries

The Problem

Imagine walking into your office and not being able to connect to your network. Imagine being detached from your email, internet and internal servers. Imagine that you can’t process sales, run reports or handle basic customer service issues. And no one in your office can do their work. In that scenario, what consolation is it that your IT support people are fighting the four-alarm blaze that has already paralyzed your business?

Like a fire, most critical IT failures are preventable and controllable. A “Proactive” IT process, through constant monitoring, analysis and feedback, works to discover problematic IT issues before they become problems. IT operates in unison with the organization, understanding the needs and priorities of your departments and protecting them. And IT is still always prepared to fight a fire in a Proactive environment… But now the fires are smaller and more infrequent and the risk of any significant loss is mitigated by a disaster recovery plan. 

The Solution

Our full-service Digital Veins plan is guaranteed to instantly transform any business or internal IT department into a Proactive IT organization. We provide phone and online help desk support for your employees, 24x7 monitoring at our Network Operations Center to ensure that there are always eyes on your infrastructure and we bring Microsoft certified engineers on-site to handle any problems that can’t be fixed remotely. We can warn you about potential problems and take preemptive action before they cause failures and downtime. Executive reporting, metrics and analysis are all included and available via our secure management portal.

Your employees are always just a phone call or a click away from a team of experienced, knowledgeable help desk technicians.

Your executives have instant access to reports detailing the health of their systems, key metrics and measurements, budget information and more. Additionally, we provide your organization with a Virtual CIO to help your management team plan strategically for the future.

Your infrastructure and operations are protected not only by thorough 24x7 monitoring but also by Anti-virus measures, Spam blocking and managed security to provide additional safety and help keep your network, servers and PCs from being burdened with harmful or unwanted files. Off-site backups are kept and regularly maintained so that we are always prepared for the worst.

The M3 Approach

You won’t need to call us -- we’ll call you at the first sign of trouble. Our Digital Veins managed support service works for you around the clock to ensure that your business never stops working.

We accomplish this through a strategy we call M3: Monitor, Manage, Maintain.

Digital Veins comes with THREE lines of defense against trouble in our Network Operations Center, our Help Desk and our On-Site Support team, THREE unique perspectives in studying your network and systems and THREE ways to anticipate, identify and solve problems.

1.  Monitor - The DynaSis NOC: Your network will be monitored 24 hours a day at our state-of-the-art Network Operations Center (NOC). Here we can often identify warning signs and notify you before problems even occur. Our NOC engineers also conduct trend analysis on key network metrics and thresholds, giving us insight into what the coming days and weeks may hold for your data.

2. Manage - Help Desk: Our team of friendly and knowledgeable support specialists and engineers is the best in the business. We solve 85% of all service requests via phone or email – and usually within 18 minutes or less. And through our Help Desk, we can easily activate one or more of our other support departments in the event of a potentially serious issue

3. Maintain - On-Site Support: While most issues can be solved remotely, some require hands-on maintenance. In those cases, one of our Microsoft Certified Engineers will come to your office and fix your problem on-site.

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