In today’s competitive environment, most small to medium-size business owners don’t have the luxury of working 9-5. Shouldn’t your Help Desk or Onsite Support provider be as dedicated as you are? At DynaSis, we have live Help Desk and Systems Specialists to assist you 24/7/365. We work when you need us, even if it’s 2:00 am.
IT Systems Management
At DynaSis, we use a cutting-edge, industry leading technology to monitor your servers and related infrastructure around the clock. Our technology specialists receive a system alert if anything is even slightly suspicious, and they can usually fix it before it leads to bigger problems. We take regular system snapshots, letting us roll back and restore your system if anything goes awry. This approach exponentially reduces the chances of a system outage or slowdown.
As part of our service, we install recommended patches and fixes, provide endpoint security (with continually updated anti-virus and malware definitions), administer policy management, and generally ensure your server is a fine-tuned machine. If user activity threatens to consume your storage capacity and cause a crash, we’ll dynamically reconfigure user access to prevent that from happening, as well.
DynaSis deploys an advanced technology solution that remotely monitors every connected computing device on your network for potential trouble. If abnormalities signal possible impending concerns, our team receives an alert, 24/7/365. They immediately intervene to proactively avert calamity. We also push out patches, administer policy management, and scan your email and files for malware and other threats. In short, we perform the preventive tasks you and your staff may be too busy to complete, with little or no disruption of user activities.
A bonus component of our Desktop Infrastructure Management service is Secure Desktop, an additional layer of protection for your desktops and laptops to keep spyware, viruses and malicious exploits at bay. With this feature, your PCs are protected when users access public Wi-Fi networks, browse an infected website, respond to a phishing invitation or insert a contaminated, removable drive into their machine. Any attempt to compromise your system will be met with the most up-to-date, stringent defense available, with updates pushed out to devices every few minutes.
Data Backup and Disaster Recovery
If you experienced a server or system meltdown, could you get fast access to your data? Could you continue servicing your clients while you waited for a replacement? More importantly, would your clients wait for you? What if your firm suffered a fire, flood or other major disaster? How long would it take to restore normal computer operations? Do you want to ensure you never lose access to your data for a minute, let alone forever?
Your data—from email messages to client contracts—is the lifeblood of your company. Ensuring it is backed up regularly, and that you can access both data and applications, no matter what, is an imperative for corporate survival. We understand your tolerance for business disruption will vary, based on your operating model, your clients and your budget.
Managed Security Services
Security should be the technology equivalent of both a castle guard and a magic cloak. From your firewall to your anti-spam solution, it should negotiate entry and exit for employees and invited guests but render the network impervious to anyone with bad intentions. Given the number of Internet threats (more than 200 million new ones, each year), you cannot afford a single mistake.
DynaSis offers three protective mechanisms to shield your firm against destructive forces. All of these are fully managed and monitored solutions that protect you 24/7/365, with questionable behavior scrutinized and updates applied continually. With every change—new VPN users; new applications; employee status changes—we’ll reconfigure your security for robust protection that doesn’t impede your business.
Help Desk and Onsite Support
No matter what your Help Desk requirements might be, we will devise a plan that works for you. Our services are not location, device or solution specific. Whether your administrative assistant can’t figure out how to create a Task in Outlook or a salesman needs help logging onto your VPN from Zimbabwe, we can assist.
Support requests are accepted online or via phone by DynaSis specialists, and your staff can contact us anytime, day or night, without first routing the request through “proper channels.” Once you have contracted for Help Desk, we will assist any of your staff no matter where in the world—or on what device—they might be.