Outsourcing Tech Support
Outsourcing tech support can be a tough decision. You may be caught trying to decide between using your own internal resources or hire an professional IT company. What are the benefits over having an internal staff? DynaSis, a leading IT provider for the Atlanta small and medium sized business market has put together a top reasons to outsource list.
Maintaining your own IT infrastructure is time consuming. With backend daily tasks such as server monitoring, storage backup, security configurations, plus end-user requests. By the time an internal staff can complete these duties, there is no time left over to develop advanced technologies to give the business a competitive edge. By outsourcing tech support, you can free up staff to focus on core business issues.
Once you compare the costs of having an internal IT staff versus outsourcing tech support, you may wonder why you hesitated. The average technical support resource will cost your organization seventy thousand dollars per year before taxes, insurance, and vacation time, not to mention the equipment needed to keep up the network. By using a third party outsourcing firm, you can lower your total costs of ownership. Many providers offer their services at a low monthly rate and will include a fully hosted network, eliminating the cost of equipment upgrades.
By using a managed service provider, you are ensured that someone is always available to answer your support request. An internal resource will take vacation time and take with him the knowledge of how to fix your problem. With an outsourced provider, someone on your account will always be available.
Knowledge and Experience
As the saying goes, “Two heads are better than one.” By using an outsourced IT provider, you will most defiantly benefit from a greater knowledgebase and experience with IT system. There is no way any single IT resource can service all the complexities of your infrastructure.
By outsourcing tech support, you will have access to advanced technology you many not have been able to afford on your own. A third party provider is able to offer advanced equipment and solutions because they spread the cost of research, development, and hard costs over a large customer base.
“There’s no better decision a business could make. DynaSis is the most important thing to us, they keep us in business.”
Polly Bermingham, President of Caldwell Group
The DynaSis team is very courteous, and they keep us informed, even educating us on different IT topics. We would definitely recommend them to other businesses for their IT needs. They have been wonderful through the many years we have worked with them.”
Kim Delong, Office Manager of Brayson Homes
DynaSis is a leading IT provider serving the Atlanta small and medium sized business community since 1992. For more information on computer services Atlanta or outsourcing tech support, contact DynaSis today.