1. Why should I choose DynaSis over other managed service providers?

2. How do I order services from the proposal my sales representative gave me?

3. How can I get credit terms with DynaSis?

4. Do I have to pay cash for my equipment, or is leasing an option?

5. What options are available for obtaining service from DynaSis when my network has problems?

6. Other than flat-rate pricing, are there any other incentives for becoming Digital Veins customers?

7. Who is in charge of my account?

8. Is there a service labor warranty?

9. How long are the parts under warranty?

10. How much time can I expect to wait when ordering new equipment?

11. Can I order product from DynaSis and install on my own?

12. Will DynaSis install equipment that I have pre-purchased?

13. When is my order placed?

14. What payment methods do you accept?

15. How do I read my Invoice?

1. Why should I choose DynaSis over other managed service providers?
DynaSis has been providing systems integration services since 1990 and in Atlanta since 1992. We are a Microsoft Gold Certified Solutions Provider whose engineers are experts preffered vendor technologies such as Sonicwall, Citrix, Semantec and more. We do business with all the "best of brand" companies who supply parts for our servers and PC's. Aside from being technology savvy, our engineers take the time to give you the level of detail you desire during installation or repair. We specialize in creating "Raving Fans" out of our clients.

2. How do I order services from the proposal my sales representative gave me?
Sign the proposal and send it back with a deposit for 50 percent of the estimated cost. Once the parts arrive, we will coordinate a time to install your network components.

3. How can I get credit terms with DynaSis?
You can click here to download a credit application, or your sales representative will provide you with a credit application that you can fill out and return along with credit references. Your credit history will dictate the terms we are able to supply to you for your installation.

4. Do I have to pay cash for my equipment, or is leasing an option?
We have done business with GE Capital for years and can help guide you through that process if that is your desire. Financing may be the smartest option because it allows you to save your capital and create a tax advantage all at the same time. We also offer Credit Card services.

5. What options are available for obtaining service from DynaSis when my network has problems?
If you are a Digital Veins or ITility client, you will have a flat-rate, monthly amount, that covers all of the cost of maintenance for your network. The amount charged will vary depending on the size or sophistication of the network at your facility.

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6. Other than flat-rate pricing, are there any other incentives for becoming Digital Veins customers?
Yes. Once a quarter, we will also review where technology is in relationship to your business. As your Complete IT Solutions provider, we will guide you through the maze of options that exists and let you know what the trends are in your industry. In addition, we also monitor all of the components in your system and alert you to possible problems before they happen. For example, if the hard drive on your server is nearing capacity, we will alert you long before the situation is critical so that you can plan for updates and be proactive with technology.

7. Who is in charge of my account?
Your DynaSis Virtual Chief information Officer is in charge of maintaining communication including holding regular meetings and updating your technology road map.


8. Is there a service labor warranty?
Before a DynaSis Engineer leaves your site, he/she will test the repairs that have been made. You will then be asked to verify the repairs are complete and to your satisfaction. You will then be asked to sign the work order for our records to ensure all repairs have been made and all applications and equipment are running correctly. You will also be given the opportunity to notify us of how the visit went by completing a work order complete survey sent via email. The DynaSis Support Coordinator will follow up with you to make certain the repairs are continuing to meet your needs. In the event that the actual repair has not held up (and there have been no other third party interaction with the repair) the work will be rescheduled with priority at no charge to you.


9. How long are the parts under warranty?
DynaSis installed hardware is covered under the specified term of the manufacturers warranty or up to a period of on year from installation date, whichever occurs first. Labor for replacement of defective hardware is covered for the first 30 days after installation. After the initial 30 days ~ labor will not be covered unless the client brings in the defective part to DynaSis for "depot" labor coverage or the client is on Digital Veins Service Agreement.

10. How much time can I expect to wait when ordering new equipment?
Most standard product orders require 2-3 days from the time you sign the product quote. Scheduling dates will be tentative until the product arrives and confirmation follows soon after.

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11. Can I order product from DynaSis and install on my own?
Certainly ~ please keep in mind that product you install on your network will not be covered under any service agreements you may have with DynaSis.

12. Will DynaSis install equipment that I have pre-purchased?
Yes ~ you can also add that equipment to your Digital Veins Service Agreement. Some manufacturers will not allow DynaSis to service hardware that is covered under their manufacturers' warranty. DynaSis will assist in helping you get that hardware replaced through the proper channels.

13. When is my order placed?
Your order is placed when you sign the proposal and fax or email back to your product specialist. At which time a DynaSis Accounting Manager reviews your payment status and current order information. It is then released for ordering, deposit pending and/or installation

14. What payment methods do you accept?
DynaSis accepts cash, company check, money order and credit card: Visa, MasterCard and American Express.


15. How do I read my Invoice?
Your invoice includes pertinent information such as your work order number, terms of payment, items/services ordered, and current balance. You can view an example invoice by clicking here. Please email Accounting@DynaSis.com or call directly at 77.569.4600 ext 229

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