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By the DynaSis Team

Every day, small and midsized business (SMB) owners are bombarded with seemingly conflicting messages regarding how IT solutions can help them best run their businesses. With so many options to consider regarding corporate security, productivity and cost efficiency, it is not surprising that some of them stick their heads in the sand and do nothing.

Unfortunately, with SMBs becoming favorite targets for cyber attackers, and with corporate competition increasingly fierce, that is the worst possible way to operate. Here’s one example:

A business owner has been operating with a “break-fix” mentality, which means he or she only makes technology purchases when something breaks. This is a reactive operating strategy, but many business owners take this path because they believe they cannot find the time or budget to manage their technology proactively.

This approach has always been financially inefficient and detrimental to productivity, and DynaSis has long recommended that business leaders team with a knowledgeable, trustworthy IT consulting partner, such as a managed services provider or an IT services firm, to help them create and implement a technology roadmap that includes staged upgrades and improvements.

Today, however, the break-fix approach has become more than inefficient. Outdated, network-connected equipment, such as networked printers, likely has no built-in security protections. Such machines are more likely to be operating with open Internet connections, and hackers know that. Furthermore, competitiveness in today’s market relies on providing workers with modern technology. Organizations that persist with the break-fix model invariably fall behind.

In other words, making smart, planned technology improvements helps organizations foster productivity, security, cost efficiency and competitiveness—not to mention employee satisfaction. The question then becomes: how does the business owner know which improvements are smart?

To help our readers, we have prepared a chart of technology Do’s and Don’ts, in terms of best practices. The list only scratches the surface, but it’s a good place to start.

Choosing the Right Technology

These are just a few of many examples where smart technology choices are beneficial to your company, its personnel and its bottom line. If your technology environment is inadequate or outdated, your employees cannot achieve their missions, and customers may perceive your physical space—and your firm—as dated. Similarly, if your approach is too lenient, you could be throwing away money, productivity and security. A knowledgeable, expert IT support company can help you evaluate your options, minimize your risk and keep your equipment operating in peak condition.

Selection of an IT outsourcing company is a very important business decision. For almost a quarter century, Atlanta’s small to mid-sized businesses have relied on DynaSis’ for managed IT services, internet security, and 24 x 7 x 365 helpdesk support. Today, with cybercrime becoming an ever-increasing threat, DynaSis has become an industry leader in network protection and ransomware prevention. Please take a tour through our website at www.DynaSis.com or speak with a technical expert at 678.218.1769.

By the DynaSis Team

Although the majority of business owners (87% per one survey) have adopted cloud computing in some form, that doesn’t mean they understand it fully. Every day, we hear from business owners who want to explore the cloud further but are not familiar with the various aspects of cloud computing. What’s Software as a Service, and how does it differ from Infrastructure as a Service? What is the difference between a public cloud and a private one? What are the criteria for selecting a provider?

To help business owners familiarize themselves with these important issues—and to help them choose the right cloud provider—we developed a white paper, Big Cloud Little Cloud, that is available on our website. To pique your interest in learning more, this article will explain the various cloud services—one of the most confusing aspects of cloud computing for many business owners.

The Cloud as a Service

Unless an organization runs its own data center, all cloud “products” are actually services. The company licenses one or more cloud-based elements hosted in data centers run by IT solutions firms and made accessible (served) to the company. The three main categories of cloud service are Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). There are other “services” that are often add-ons for companies deploying IaaS, PaaS or SaaS.  These are Desktop as a Service (DaaS), Disaster Recovery as a Service (DRaaS) and Backup as a Service (BaaS).

Software as a Service: With SaaS, software vendors host their applications on cloud servers and provide access to organizations and their personnel on a subscription basis (usually billed per user or per “seat”). The hosting company handles all licensing, upgrades, IT support and other aspects of the solution. Office 365, Salesforce, and Gmail are all examples of SaaS.

Infrastructure as a Service: IaaS is a hosted solution where a IT services vendor licenses server space in its data center. Organizations use IaaS to store and access corporate files in the cloud as well as to run applications, host websites and more. Some IaaS offerings include email, office productivity and other software, eliminating the need for firms to deploy and manage these solutions.

Platform as a Service (PaaS): PaaS is similar to IaaS, but it is more commonly used by organizations that develop, deploy and manage their own applications. PaaS solutions include hosted servers, operating systems, and other elements of a computing platform. In some scenarios, companies can also run third-party applications and store files and other assets on their PaaS resources, as well.

Desktop as a Service (DaaS): DaaS is often a front-end solution for an IaaS deployment. Personnel access cloud resources through a desktop portal that can be opened on any desktop, laptop or mobile device, eliminating the need for organizations to own and maintain desktop computers.

Disaster Recovery as a Service (DRaaS) and Backup as a Service (BaaS): Both DRaaS and BaaS provide hosted backup of an organization’s files, sometimes with selective (file by file) access. However, DRaaS generally creates complete system images that organizations can restore to recover their operations after a major outage. DRaaS solutions also may create backup images more frequently than do BaaS services, but this capability varies widely from one solution to the next.

As you can see, these solutions vary widely in their scope, and the specifics can be dramatically different from one provider to the next. As a result, we recommend organizations work with a qualified managed IT services firm, such as a managed services provider, to devise a plan. We go into detail about selection criteria in our cloud white paper. We hope you will find it helpful.

DynaSis is an Atlanta IT services and cloud computing provider for small and midsized businesses. All of our solutions focus on helping companies achieve the three fundamental IT necessities of the modern business—availability, security and mobility. We specialize in on-demand and on-premises managed IT services, managed cloud infrastructure, desktops and backups, and professional hardware and equipment installation. For more information about DynaSis’ IT support and services, visit www.dynasis.com.

The ROI of Outsourcing

By the DynaSis Team

If you are a small or midsized (SMB) business owner, how many times have you wondered, “Would it be less expensive to outsource a job rather than to retain staff in house?” For some functions, such as legal advice or trash collection, outsourcing is an obvious choice. For other roles, ranging from accounts receivable to marketing and beyond, the evaluation is more difficult.

A variety of “resource costing” tools, which SMB owners can use to calculate the hard costs of many functions, are available online (see one example, here). To arrive at a figure, most determine the time it takes an employee to perform relevant tasks and then multiply that number by the blended (pay plus benefits) rate for the job. Some include other factors that might be minimized or eliminated by using a professional (or an automated solution) to perform the work. These include the cost of space, supplies, and training, and even the cost of errors or other failures. Once the total cost is determined, SMB owners can compare it against the quote from a third-party provider to determine if there is any savings.

The problem with this approach is that it cannot account for benefits that are not quantifiable, nor can it project the gain or loss from things that do not happen. In our experience, nowhere are these intangibles more prevalent than with outsourced IT.

As a professional cloud and managed services provider, we sometimes hear from SMB decision makers that having in-house IT staff is less expensive than outsourcing IT services and IT support.

Invariably, the business leader is making his or her calculation based on hard costs, alone. They haven’t considered financial impacts that cannot be quantified or predicted. Consider these two examples:

With IT solutions, there are many such variables that firms should consider when determining the ROI of outsourcing. Following are just a few:

Although highly competent, in-house IT professionals can minimize some of these issues, those workers  come at a high price. Furthermore, rarely can SMBs afford to keep their IT staffs fully updated on all certifications and training. As a result, most lack the know-how to deploy the automated monitoring and maintenance solutions proven to substantially reduce downtime compared to traditional IT approaches.

For some business functions, keeping the work in-house may be the most cost-effective approach. For many others, and especially for IT, outsourcing provides strategic business advantages that are beyond the reach of SMBs with in-house staffs. Increasingly, progressive SMB owners are recognizing the value of assigning critical functions to the experts.

For small to midsized business owners and executives who are concerned about managed IT support services and network threat protection, DynaSis is one company that has been at the forefront since 1992. In this ever evolving world of cybercrime, crypto virus and network access protection have become critical to every company’s security. DynaSis also provides 24 x 7 x 365 outsourced IT services, with its own trained staff for helpdesk, real-time monitoring and the DynaSis Business Cloud, for highly secure data storage and backup. You can find out more by calling us at 678.218.1769, or checking out our website at www.DynaSis.com.

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By the DynaSis Team

In today’s IT-driven business world, networks have become the arteries that keep information pumping through a company. Yet, the technology of the networks themselves—what makes them operate most efficiently—is still a mystery to most people who use them. The good news is that there are now monitoring tools that can tunnel through networks, pinpoint their issues and often resolve them without human involvement.

Unfortunately, many companies still don’t use them. A study of 547 US and European-based network and security operations professionals found that 45 percent of IT staffs monitor network and application performance manually, instead of implementing network monitoring tools. As a result:

This isn’t surprising, because networks are incredibly complex. They are webs of network hardware—firewalls and routers, for example, connected to dozens (if not hundreds) of endpoint devices, from desktop PCs and tablets to printers.

Furthermore, network hardware has become so adept at resolving or bypassing conflicts and other glitches that a few problems might not cause an outage. The issues mount until an outage occurs, at which time IT support staff must unravel a tangled web.

Even the most dedicated IT services experts cannot manage the current generation of networks (and their systems) manually, which is why monitoring tools were developed. They are fast, efficient and inexpensive, and they work with virtually no load on the system. More important for network security, monitoring tools can pinpoint network dangers that are not technically faults, such as unauthorized devices operating on the network.

Minimizing System Slowdowns—and Outages

So, what do monitoring tools do to help with network stability? They identify and monitor all connections and their relevant information and activity. They can also automatically fix a variety of minor problems that impact network speeds—before they become major problems.

To help ensure business health, monitoring tools can identify issues that require manual intervention before they cause an outage. They provide ongoing alerts and reports that properly trained IT solutions professionals can act upon. Any number of elements can cause an outage or significant slowdown, from excessive connection attempts that might indicate malware is attempting to penetrate the corporate firewall to an improperly configured device that an employee slips onto the network. Some can be resolved automatically, but others require attention, and fast.

Of course, like any tool, monitoring tools are most helpful when they are used by a qualified professional. For this reason, business leaders often work with a managed services provider (also called a managed IT services firm)—even when they have an internal IT department—to deploy these tools and follow up on any issues they detect. Such assistance not only reduces the incidence of system downtime dramatically; it also has been proven to free business resources, fostering innovation and a greater competitive edge.

DynaSis has been Atlanta’s premier IT support services provider for more than 23 years. As an IT company working with small to midsized businesses (10 to 150+ users), DynaSis has developed a unique 12-layer approach to network threat protection, ransomware prevention and crypto virus threat elimination. The DynaSis Business Cloud functions through a highly secure environment with full real-time data backup. Please contact us at 678.218.1769 or visit our website at www.DynaSis.com.

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By the DynaSis Team

On Tuesday, June 14, 2016 from 12:00-2:00 pm, the DynaSis Team will host an Open House at its new headquarters, located at 950 North Point Parkway, Suite 300, Alpharetta, Georgia. All of DynaSis customers, partners and associates, as well as local media, are invited to attend. At the event, one of our favorite local barbecue restaurants, ‘cue, will serve a luncheon to all attendees.

DynaSis’ move marks a milestone for our organization, as we have not only doubled our size but also expanded our systems to enhance the IT support and IT services we offer our customers. Recognizing the increasing challenge that small and midsized businesses (SMBs) face in today’s technology-centric, threat-laden landscape, DynaSis has taken significant steps to ensure it will remain the area’s most proactive managed services provider in coming years.

A recent study of IT security among SMBs, conducted by Wakefield Research, found that only 37 percent of IT decision makers felt their organizations were fully prepared to manage IT security and protect against threats. Equally concerning, fewer than 25 percent have a dedicated, in-house cybersecurity team or individual. Improvements we have incorporated into our new facility to directly address these shortfalls for SMBs include:

During the event, visitors will have the opportunity to meet some of the DynaSis Team as we lead guided tours that showcase our new offices and equipment and explain the inner workings of the Managed IT Services model. As a thank-you to the Atlanta community for its years of support, we will also donate $10 to the Atlanta Community Food Bank (ACFB) for every Open House attendee. For the convenience of attendees, we can accept donations of canned and boxed goods and forward them to the ACFB on donors’ behalf.

For more information, or to RSVP, please email events@DynaSis.com

For small to midsized business owners and executives who are concerned about managed IT support services and network threat protection, DynaSis is one company that has been at the forefront since 1992. In this ever evolving world of cybercrime, crypto virus and network access protection have become critical to every company’s security. DynaSis also provides 24 x 7 x 365 outsourced IT services, with its own trained staff for helpdesk, real-time monitoring and the DynaSis Business Cloud, for highly secure data storage and backup. You can find out more by calling us at 678.218.1769, or checking out our website at www.DynaSis.com.

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By the DynaSis Team

Several recent reports have highlighted the growing importance for small and midsized businesses (SMBs) of outsourcing their IT functions. There is also new evidence that SMB owners are actively embracing the use of managed services.

Per a 2015 report from the MSPAlliance, an international association of cloud computing and managed services providers (MSPs), North American firms spend approximately $154 billion annually for managed services. The MSPAlliance also reports that SMBs are at the top of the list, in terms of adoption. Benefits cited by the SMBs contracting for managed IT services include increased operational performance, decreased operational risk, reduced IT costs and accelerated innovation.

The IT solutions offered as managed services range from computing, storage and networking resources to mobility strategy and management, expert, 24/7 support for users, and even telephony services. Some IT support companies offer ongoing monitoring, management and maintenance of the underlying infrastructure (with service guarantees).

The most engaged MSPs also offer IT consulting and strategic planning services to help organizations create roadmaps of upgrades and improvements, maximizing budget while minimizing downtime. With all of these options potentially—but not necessarily—available, SMB decision makers considering managed services must both identify their own priorities and vet their candidates carefully. Following are a few issues to consider.

In the long run, many organizations find that contracting with an MSP for all IT services is the most cost-effective solution. This is especially true when the provider offers proactive monitoring and problem resolution, which is proven to reduce outages significantly. With virtually all SMB staff requiring computing resources, IT outages quickly become costly based on wasted staff resource alone. When the cost of lost sales and goodwill are factored in, the price tag is even higher. For even the smallest providers, the new reality is that uptime is no longer optional.

Selection of an IT outsourcing company is a very important business decision. For almost a quarter century, Atlanta’s small to mid-sized businesses have relied on DynaSis’ for managed IT services, internet security, and 24 x 7 x 365 helpdesk support. Today, with cybercrime becoming an ever-increasing threat, DynaSis has become an industry leader in network protection and ransomware prevention. Please take a tour through our website at www.DynaSis.com or speak with a technical expert at 678.218.1769.

By the DynaSis Team

In looking at disaster recovery options, we recently came across an interesting article on “future proofing a colocated data center.” It offers suggestions for how companies can make the right choice when hiring another company to “colocate” their data (replicate it to a second location). It focuses on companies that are moving away from  maintaining their own data centers, and it’s an interesting read.

Didster recovery options you should considerIt made us think about the specific questions business leaders should ask an IT service provider regarding off-site data storage, not only for backup but also for disaster recovery. Increasingly, business decision makers are realizing that creating and storing physical backups, whether onsite or offsite, is a tedious task and often not the most practical choice. Especially in the case of a true disaster, like the tornados that swept through the south last week, being able to access business data quickly, if not immediately, rather than going through an arduous restore process with new equipment, can truly be a business lifesaver.

Three top issues in disaster recovery

Today, let’s consider three top issues that business leaders should never take for granted when purchasing hosted disaster recovery services—and yet, they often do.

Availability: Does the provider own or lease data center space at a location that is geologically, politically and economically stable? Many business owners know that weather is a consideration, but what about data centers hosted outside the U.S., or even data centers in economically challenged areas within the U.S.? Before you purchase data storage and retrieval services, make sure you are comfortable with the location where your data will be stored.

Resource Continuity: Does the facility have multiple independent power sources, on-site power generation that is reliable and can run for a long time (preferably, a week or more), and redundant Internet connectivity options, such as both Internet service and telecommunications providers? If the data center relies on a local water source for cooling, is the water source stable, year-round? A data center is only as reliable as the resources that service it.

Stability: How about the stability of the company running the data center? Does the firm have a long history of stable operation, or has it recently changed hands? Does the firm that will manage your data stores (whether they own their data center or lease it) have in-house personnel working for you, or do they rely on independent contractors or offshore assistance?

Furthermore, are you comfortable with the escalation process if a disaster occurs, or if you have a question or problem? It does little good to have your data stored in a safe, available facility if you cannot get anyone to help you in the middle of the night. Remember that during a true disaster, the provider’s staff may be the only team that's available to keep your business in operation.

All of these details, and more, should be spelled out in your SLA—Service Level Agreement. Don’t take anyone’s word or assurance that a feature or function is guaranteed. Get it in writing.

Specializing in managed IT services and network security, Atlanta based DynaSis has been supporting small to midsized business for almost a quarter century. Among the services we provide are cloud computing through the DynaSis Business Cloud, 24 x 7 x 365 helpdesk support, and real-time monitoring enabling us to deal with “issues” before they become problems. For more information, please call DynaSis at 678.218.1769 or visit www.DynaSis.com.

By the DynaSis Team

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We have been fans of cloud computing for quite some time, and many of our discussions relate to its value, its growth and its outlook. Last week, we came across a recent article, from Computer Business Review, that does a good job of summing up several of its most fundamental benefits. In a nutshell, the article cites five top benefits of cloud computing, and then goes into a bit more detail about each:

  1. Streamline collaboration
  2. Convert capital expense into operational gain
  3. Support BYOD
  4. Simplify technology
  5. Ensure business continuity

In the article, the writer describes the cloud’s role in “Support BYOD” at a fundamental level. He points out that BYOD, whereby employees own the mobile devices they use for work, would not have developed as rapidly without the secure, flexible access to corporate resources that cloud computing facilitates.

While this is true, it is important to recognize that the cloud plays a much larger role in maximizing BYOD—and for that matter, the adoption of remote working as a whole. When corporate resources are in the cloud, employees and other authorized individuals can connect via any device with an Internet connection.

Whether via a mobile phone, tablet, laptop, or desktop—or, increasingly, a personal device such as a smartwatch—the cloud connects workers with their companies around the clock and around the globe. The value of this benefit for propelling productivity, worker satisfaction, and even business innovation cannot be understated.

In addition to the five benefits addressed by Computer Business Review, we can add a few more:

  1. Reduce worker downtime
  2. Minimize or eliminate peripheral IT costs (such as those associated with floor space and electric bills for on-site operations)
  3. Enable on-demand resource changes (e.g. increasing server space)
  4. Promote document centralization and control
  5. Minimize software licensing and management
  6. Reduce or eliminate the need for on-site support staff

Depending on the managed IT service provider and operating model chosen, the cloud can offer additional benefits, as well. For example, some providers have the cloud certifications to guarantee audit-grade compliance of cloud resources. Many cloud models now enable separation of workloads, so companies can establish varied access controls based on the sensitivity and importance of materials and the authorization level of individuals that need access.

Of course, not all companies will take advantage of every cloud computing benefit. Some may focus on savings, while others will find the technology invaluable for the connectivity and collaboration it enables. Over time, many organizations adopt new, business-building approaches because they are available so readily in the cloud.

True cloud innovation can be more readily facilitated with the help of an enthusiastic, qualified cloud services provider, which makes it very important for organizations to select their cloud partners carefully. The open, mutable nature of the cloud also enables IT services providers to develop customized solutions for their clients, from dedicated private servers to all-inclusive, 100% IT support for both cloud and on-premise resources, such as desktops.

In today’s cloud computing market, when organizations work with the right cloud service partner and are open to new ways of thinking, the sky really is the limit (no pun intended). All a business owner needs to do is reach up and grasp the potential inherent in the cloud.

DynaSis is an Atlanta IT services and cloud computing provider for small and midsized businesses. All of our solutions focus on helping companies achieve the three fundamental IT necessities of the modern business—availability, security and mobility. We specialize in on-demand and on-premises managed IT services, managed cloud infrastructure, desktops and backups, and professional hardware and equipment installation. For more information about DynaSis’ IT support and services, visit www.dynasis.com.

By the DynaSis Team

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Although the cost benefits of Voice over Internet Protocol (VoIP) phone services are well-documented, business decision makers considering VoIP want more than just savings. Software Advice, a Gartner Research company, reported in 2014 that among companies with revenues of less than $100 million, business owners were more focused on reliability and scalability than price.

These concerns are well-founded, because call quality and system scalability—not to mention enhanced system features—can vary considerably from one VoIP provider to the next. Whether a firm is currently using VoIP service and considering a change or evaluating it as a new technology, evaluating all the criteria relevant to the organization is the best way to reap maximum value. Following are some key benefits that small and midsized business owners should expect from their VoIP solutions.

Call Automation

Fifty years ago, live operators made connections, ensuring that callers reached someone who could help them. With the advent of voice mail, callers increasingly found themselves forced to leave messages or be routed around the system, never speaking to a human. VoIP technology erased this scenario forever.

A well-designed solution should be able to route incoming calls automatically to the location and device designated to service that caller. If a caller leaves a voice mail, some systems can automatically convert it to an email or text message and deliver it electronically. These services increase the percentage of completed calls and reduce the lag time between a message being left and a call returned, which improves customer service and also boost sales.

Scalability

Unlike legacy PBX systems requiring connections installed by “the telephone company,” VoIP systems can be scaled easily and inexpensively over existing office Internet (such as Ethernet) lines. Support for Wi-Fi calling increases scalability even more, since provisioning a new area of the office requires little more than adding an access point and a few handsets.

However, the price tag for upgrade assistance from a communications or managed IT services provider can vary considerably. Furthermore, VoIP platforms do require switching systems to route calls, and scalability can be an issue with on-premise PBX hardware. Cloud-hosted switching platforms are usually the most cost-effective option for system expansion.

Enhanced Communications Services

Many VoIP providers offer a palette of specialized communications services, from chat platforms to teleconferencing. All VoIP services, from basic calls to streaming HD conference feeds—travel over the same connection, providing the company has sufficient Internet bandwidth (capacity). Organizations should evaluate their current and future needs closely and align themselves with a provider that offers everything they want—along with the IT support to manage it. Switching VoIP providers after the contract starts can be cumbersome and even costly if cancellation penalties apply.

In this article, we have introduced you to some of the most fundamental VoIP considerations for business owners. To help you explore additional value-add features, we recommend this “Top 10” article from Tech Republic.

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By the DynaSis Team

For small and midsized businesses (SMBs), the appeal of cloud VoIP (Voice over Internet Protocol), also called cloud PBX, is undeniable. Call quality has improved dramatically in recent years, and they offer advanced communication features, such as unified calling and messaging, that enable both workers and business leaders to stay in touch, wherever they might be. Furthermore, they require minimal (and sometimes no) hardware investment and generally bring companies a substantial savings over traditional POTS (plain old telephone systems).

Nevertheless, not every organization’s VoIP experience lives up to the promise of the technology. What differentiates the company that thrives with VoIP and the one that never realizes its full potential? Prudent selection of a system and a provider are the keys to success. In this article, we’ll share a few tips to help ensure your VoIP deployment becomes one of the best business decisions you have ever made.

First and foremost, like so many technology innovations, your cloud VoIP solution is only as good as its weakest link. Here’s an example: If your Internet connection isn’t robust, the Ethernet wiring in your office is outdated, the patch to the Internet backbone is poor or improperly configured, or the connection is being managed by a consumer-grade router and not a business-class switch, you and your staff won’t get great call quality. You’ll blame that on the cloud host when in reality, the problem lies with your infrastructure.

That’s why selecting a reputable technology vendor to host your cloud VoIP is so important. By “provider,” we don’t mean the cloud host itself. We are referring to a technology solutions advisor that helps you at a local level to ensure every link in the chain is upgraded (if needed) and working properly. That advisor should also help you identify the cloud host that best meets your needs.

Before you sign with any IT advisor, ask these questions:

Finally, ask the advisor about the cloud VoIP solution they are recommending, as well. You should be comfortable with the contract term, cancellation fees/penalties, trial periods/promotional pricing and lock-in pricing, included toll-free minutes and fax pages, and finally, the SLA (service license agreement), which will stipulate important terms such as uptime.

In future articles, we’ll dig into the nuts and bolts of VoIP, such as quality metrics (bandwidth, latency, loss and jitter), wired versus Wi-Fi and hardware considerations for firewalls and other infrastructure elements. This information will help you be an informed customer, which is always a good approach.

About DynaSis
DynaSis is an Atlanta IT services and cloud computing provider for small and midsized businesses. All of our solutions focus on helping companies achieve the three fundamental IT necessities of the modern business—availability, security and mobility. We specialize in on-demand and on-premise managed IT services, managed cloud infrastructure, desktops and backups, and professional hardware and equipment installation. For more information about DynaSis’ IT support and services, visit www.dynasis.com.

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