Help Desk and Onsite Support
In today’s competitive environment, most small to medium-size business owners don’t have the luxury of working 9-5. Shouldn’t your Help Desk or Onsite Support provider be as dedicated as you are? At DynaSis, we have live Help Desk and Systems Specialists to assist you 24/7/365. We work when you need us, even if it’s 2:00 am.
The DynaSis Solution: Help Desk and Onsite Support customized to address your critical concerns.
Help Desk Haven
No matter what your Help Desk requirements might be, we will devise a plan that works for you. Our services are not location, device or solution specific. Whether your administrative assistant can’t figure out how to create a Task in Outlook or a salesman needs help logging onto your VPN from Zimbabwe, we can assist.
Support requests are accepted online or via phone by DynaSis specialists, and your staff can contact us anytime, day or night, without first routing the request through “proper channels.” Once you have contracted for Help Desk, we will assist any of your staff no matter where in the world—or on what device—they might be.
All You Can Eat Answers
DynaSis will come to the aid of any customer when they request it, with or without a contract. For optimal cost effectiveness, we recommend Onsite Support as a component of our Digital Veins service. This lets us provide you with optimal support for the applications and employees you see as vital to ongoing operations.
With Digital Veins, we monitor your systems continuously, so we are alerted to and can often resolve problems before you know they exist. If we cannot solve your issues remotely, we can be onsite in as little as four hours, depending on priorities you control.
We’ll stay as long as it takes to fix the problem, and you’ll never receive that dreaded call saying you have exceeded your monthly support allocation. And, because everyone’s time is money, we’ll work tirelessly to restore full operations as quickly as possible.