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When you’re the midst of work, nothing can be more irritating than running into a technical issue. It happens to everyone because computers are complicated, and very small issues can have reverberating effects. As a managed IT services provider, we see these problems daily, and we want to help you fight the urge to throw your hardware out the window.
Below are 8 of the most common PC problems we see, and how to do a quick fix yourself.
You press power and nothing. Just a black screen. When this happens, the issue is generally associated with the power supply.
As simple as it sounds, check to make sure the computer is plugged in correctly, both at the supply source and on the machine. If you are still getting nothing, test the power outlet with a different device to makes sure it works. If all else fails, you may have a dead power cable.
If your computer is slow, the hard drive is probably being overburdened. See how much free drive space you have. If it’s less than 500 mb, you need to start cleaning up your hardware.
Start by emptying your Recycle Bin. Then, uninstall programs you don’t use. (If you don’t know what it is, let it lie.) Then, perform a disk cleanup by searching “disk cleanup” in the search bar.
The short answer here is that your hard drive is likely overheating. Sometimes this can occur when computers are left on permanently. Turn off the computer overnight and see if the problem still arises.
If it’s still blowing, download a hardware monitor (like this one) and see if the hard drive is actually overheating or if you simply have an overzealous fan. If the latter, you can easily monitor the fan manually using any one of a number of fan apps.
When your screen is frozen, you don’t have a lot of options other than a reboot through control-alt-delete or pressing and holding the power button. The problem can be related to malware, corrupt files or insufficient RAM.
If your internet is running slowly, try clearing your cache and your temporary files. You could also have a bad cable connection. Try replacing the ethernet cable to see. Finally, a reboot of the modem may be necessary.
Did you know? Downtime costs small businesses up to $8,600 per hour. Aberdeen
Printers can have any number of issues. Check to see if you’re connected to the right printer in the printer settings. Check for paper, check for power.
Make sure you mouse is properly plugged into the computer. If you’re using a wireless mouse, check the undercarriage to make sure it’s still switched on and the batteries are still good.
When you get the blue screen telling you that Windows has been shut down, you’re in a troublesome spot. You’ve got corrupted drives, bad disk drives or overheating. If you get this screen, your best bet is to contact your managed IT services provider.
Related: Signs That You Need Managed IT Services
When problems become more than you can handle, having a managed IT services provider like DynaSis by your side is critical to productivity and business continuity. Call us today to learn more about managed IT services.
Learn more about IT support for business.
For many IT departments, the thought of outsourcing IT is equivalent to job self-destruction. But the reality is far from it. Businesses all over are outsourcing the daily grind of technology to free up their internal IT teams, releasing them from the shackles of day-to-day technology issues for more innovative projects.
When you’re bringing on a co-managed IT services provider, there are a few essential elements you want to look for to give your internal IT department the well-deserved break they need from solving base-level IT problems.
Here, we’ve compiled the top services you need from your co-managed IT services provider.
Network monitoring is one of the best ways to keep a handle on your technology. But IT teams are not often 24 hours. With 24/7 network monitoring from an outsourced provider, you can ensure your technology is running smooth, even while your staff is away.
One of the easiest ways to prevent technology problems is through patches and updates. Unfortunately, this isn’t as easy as it seems. In fact, half of PCs are running on outdated software. This leaves many workstations vulnerable to cyberthreats. Patching and updating needs to happen frequently and with the least amount of disruption.
You need a solid backup and disaster recovery plan to ensure business continuity. Outsourcing the management of backups means those backups will be tested thoroughly, giving you the best chance of recovery after disaster.
Most IT teams spend their days bouncing from workstation to workstation fixing any number of tasks for employees. With a strong outsourced help desk ticketing system, your employees can have problems resolve with even greater efficiency.
Software-as-a-service is taking the business world by storm. By 2020, cloud-based software will be the default option. With help-desk SaaS, you get the tools you need to remain productive.
It’s imperative to have strong cybersecurity processes and procedures in place. Blocking incoming threats means placing effective security tools at your perimeter. Likewise, you want your staff thoroughly trained in crypto-prevention. Managed IT security can get you there.
Related: Signs That You Need Managed IT Services
You want an outsourced IT team that knows your business and supports your internal IT team. You co-managed service provider should have a dedicated team for your business, with field, help desk and network operations center (NOC) teams ready always prepared to handle any IT-related issues.
Keeping with due diligence in terms of the regulators is a full-time job in itself. HIPAA, SSAE 16, PCI/DSS: Regardless of your regulatory jurisdiction, you need compliance monitoring that keeps you up-to-speed with the latest regulatory requirements.
One of the most innovative ways to employ a co-managed IT services provider is to utilize their industry knowledge to help you plan strategic technology moves. Think of this as having a CIO on retainer to guide you to your goals.
Learn more about managed IT services for business.
There’s no question that outsourcing IT is where most businesses are going. For small businesses, having internal IT departments is too costly. For bigger companies, their internal IT teams are often dealing with too many day-to-day technical problems to be of use for larger technological strategies. It’s a hard game to balance, but when push comes to shove, many companies are leaning toward managed IT services.
At its most basic, managed IT is a flat-rate, outsourced service to help you manage the daily ebbs and flows of your workflow. Cabling, hardware, network setup, Wi-Fi, cybersecurity: Managed services takes your entire technical infrastructure and ensures it’s working correctly, efficiently and safely.
But the transfer of IT responsibility can often be a barrier to cross. When is the right time to outsource your business’s IT? There are several indicators to help you decide if managed services is right for you.
Related: 4 Things You Can Do Now to Save Money on Your IT
A common issue with businesses is the inability to monitor access to data. Part of this is often found in bad file sharing permissions and access-level problems. Your business relies on its data, but when that data is easily and openly accessible by anyone with your Wi-Fi password, you’re taking a huge risk.
A good MSP (managed services provider) will help you delineate roles and access levels based on job titles. Then, highly sophisticated tools will help you monitor and track activity 24/7.
This way, you always know what’s going on behind your network.
The problem with most tech support is simply an issue of investment. For break/fix tech support, the longer they’re working on your technical issues, the more they get paid.
For an MSP, the better your system functions, the more of that flat, monthly rate they get to keep. It’s in the MSP’s best interest to give you 24/7 help desk support and proactive monitoring and maintenance.
Business continuity should be on every owner’s mind. Backups are crucial components: You don’t want to wait until it’s too late to find out if your backups work.
True backups need redundancies, whether on-premise, in the cloud, or both, and they need to be tested over and over again. Most business owners assume their backups work great – until they don’t.
Downtime can crush a business. When your network seems to shut down frequently, no matter what your current IT support has said they’ve done, you’re looking for answers. MSPs are the kings of uptime. Keeping your staff productive is the essence of managed IT services.
Did you know? “81% of enterprises say the cost of downtime exceeds $300K on average.” – ITIC
All data shows that cybercrime increases year over year, and there’s nothing slowing it down. Ransomware toolkits are getting easier to use, and small and medium businesses are taking the brunt of that.
Without a proper cybersecurity plan, many business owners know they are playing with fire. With an MSP, all that changes. You get a full plan with procedures, protocols and training for your staff.
No more making it easy for hackers.
Related: IT Security Assessments Can Protect You and Your Customers
Finally, you have big plans. But how do you align your technology with your long-term goals? MSPs bring the business acumen to the table, giving you C-level strategic thinking with technology expertise to help you achieve your desired results.
Learn more about managed IT support for business.
Various studies have shown that the small businesses in general are not prepared to ward off cyber-attacks. In fact, a recent nationwide study showed that a full 78% were unprepared even though 60% of them had already suffered an attack. You don’t have to be Equifax, Uber or Home Depot to be a target. Today, almost 50% of attacks are against small to mid-sized businesses (which lost an average of $32,000 each) simply because cyber-criminals realize that they are easier targets than the big companies that have spent millions of dollars to protect themselves. That study also showed that it took these small businesses more than a month on average to recover. Other studies have shown that as many as 60% of attacked businesses that suffer a shutdown eventually go under.
Because of the growing public concern over the unauthorized release of personal identifiable information (PII), all companies should be concerned that their customers will begin to choose retailers, vendors, suppliers, service contractors, etc., based on how comfortable they feel about these companies’ IT security.
So how do you spread confidence instead of worry? Begin with an in-depth IT and Cyber Security Assessment, then get the word out. Of course, before you get the word out, you need to take the time to follow the security recommendations, if any, that may be presented to you. (If there are none, that’s great! Let the world know how up-to-date you are.)
In addition to providing great public relations fodder, a comprehensive IT and cyber-security assessment will benefit your company in another way…right away. The managed IT support company you bring in to run the assessment process will alert you to vulnerabilities in your IT network and patch them, because a properly done assessment is a lot more than just a scan of your network, and will alert you to more than just viruses and malware.
Older technologies that you are still using may be ill-equipped to deal with new threats. That includes hardware and software that you may be updating. It will also show you hard drives, firewalls, servers and other equipment that are at or near end-of-life and are at risk of failure. It can also make you aware of software and equipment that is no longer supported by the manufacturer, meaning that updates to protect your system from cyber-attacks will no longer be available.
An assessment can also show you where you need to be concerned about lack of password security, such as multi-factor authentication, or need for encryption. It will show you where your firewall(s), although in perfect working order, may be consumer grade equipment where business-grade is required. Backups: The single most important component of a secure IT network is your backup process. The assessment will help you determine if your Recovery Time Objective (RTO), how long it will take to bring your system back to 100%, and your Recovery Point Objective (RPO), how many minutes, hours, or days of data you are comfortable losing, is appropriate for your business. It will also show you if your backups are actually as secure as you think they are. (Note: we have been called in to try and rescue data when data files AND backups have been locked down by ransomware. This can and must be avoided.)
At DynaSis, we have been providing assessments and network protection to the small to mid-sized business community in Atlanta, including advanced business continuity protocols since 1992. We would be happy to begin a conversation with you, so call us at 678-373-0716.
Your IT strategy will differ from just about every other company – it will be completely unique to you. So if you’ve ever wondered how to actually craft a strategic IT plan or if you’re looking for a refresher on the subject, look no further.
We’ve identified four critical steps that can help you create the perfect actionable IT strategy that aligns your business goals with your technology.
You must always prioritize your IT in the context of the operations and strategy of your business over. Though IT is still paramount to your business success, it’s imperative to realize the key truth:
Every aspect of your IT must strategically empower your business.
Having technology for technology’s sake isn’t inherently useful and often results in unnecessary confusion and complication within your business.
By developing actionable goals for your business, you begin to form a roadmap that clarifies your path. This path will likely be very different than the path you’ll take 5 years from now.
Establishing these strategic paths for your business will help determine the general direction to take your technology.
For example, if you plan to grow your business to include more eCommerce transactions, you’ll want to start considering security compliance regulations, server storage, and cloud-based backup options.
After conceptualizing the path of your business, you can start to look at the current state of your IT infrastructure. Take stock of all your organization’s devices and software and figure out how they’re currently being utilized.
Even a cursory overview of your technology can tell you where you need to focus your efforts to optimize and then align for growth and change. For example, your office productivity may suffer due to malfunctioning and outdated workstations.
Even though you can’t do anything at this very moment, you’ve gained valuable insight into how and where to allocate your resources. That’s the perfect starting point for an effective IT strategy.
After you’ve taken thorough stock of your inventory and infrastructure, you can begin to analyze and implement solutions. You can start by examining the areas of your business that need additional resources to complete their tasks more effectively.
In addition, you can look for wasted resources. Take program licenses as an example – some users in your office may not need licensing for specialized programs. However, it’s easy to lose track of these licenses over time. Removing those you don’t use can put money back into your company that would be better suited for other areas.
You can also more easily identify operational bottlenecks caused by IT. The right technology can remove these bottlenecks completely, giving you back time, resources, and productivity.
Completing the initial implementation of your IT strategy doesn’t mean you should stop improving it. As you address all your bottlenecks and create implementation plans for necessary solutions, you must shift to an analytical phase.
The best progress in your business improvement is made during this phase. You can drill down into actual results and make tweaks as necessary. That may mean adjusting levels of devices and programs or even changing internal IT processes to fit the real-world needs of your organization.
Using these four steps will put you on a path to creating the right strategy for your organization. To get the most out of it, you’ll need to seamlessly integrate the strategy with other facets of your IT.
We’ve created a helpful acronym to ensure each and every part of your IT works toward both your strategy and business goals. We refer to it simply as “ASM” – it stands for Availability, Security, and Mobility.
If you’re out of the loop on ASM, here’s a brief recap: it stands for Availability, Security, and Mobility. Previously, we’ve broken down what it is and how using it can help your business succeed.
Take a step back and look at the sum of everything that’s IT-related in your organization. You’ll quickly notice that each and every part of your IT is interrelated.
In other words, when one thing doesn’t work, it causes other things to not work too.
Here’s an example.
You’ve been travelling all week and you’re about to play some much needed catch-up on some work emails at the airport. You reach for your old work laptop and you try and turn it on, but it’s not working.
Now what?
Since your computer is broken and you’re out travelling, you can’t check up on your work for a while. You’ll miss out on an email that came from an important client asking for a file that was stored only on your laptop.
With that skipped email, you’ll miss out on a big deal that could have been particularly lucrative to your company. Your business directly suffered because of your outdated equipment.
Let’s run the example again, but with ASM in mind.
Before you start traveling, you notice that your laptop isn’t performing like it used to. It turns off randomly, it goes slow, and it generally isn’t ideal to work from. Though it’ll cost you now, you decide that it’s time to upgrade it because you know you need it to work around the clock.
You then go on your business trip with your new laptop and you answer emails from around the world without fail.
You’ve just used the “availability” part of ASM. You kept in mind the importance of uptime and accessibility and your business directly improved from it.
But that’s just a small example.
For the entire company, that may involve ensuring the availability of the servers at all times or setting up a business continuity plan.
Data flows exist between multiple devices at any point and time. When building an IT strategy, it’s always important to consider services and solutions that safeguard data at all times.
After all, hacking isn’t a headache reserved only for large businesses. Many small business owners may think they can fly under the radar of cyber hackers, but they’re wrong. Cyber attacks targeting small businesses have risen from 18 percent in late 2011 to 36 percent today.
In daily operations, that includes having thorough mobile device management (MDM) policies and encrypted email security features.
You can’t discuss modern IT strategy without mentioning mobility. Cybersecurity Ventures predicts that smartphones will account for more than 55% of total IP traffic in 2025.
Mobility allows us to work from anywhere – everywhere – without losing momentum, productivity, and collaboration.
Everything in your IT should contribute to making your office more mobile. That might include introducing modern portable VoIP phone systems, chat applications, and file sharing solutions to your office workflow.
Combining all three parts of ASM will put you on track for a forward-thinking IT strategy. When you miss out on even one of the three key components of ASM, your business suffers.
They each work in consistent symbiosis with one another. If you’d like to discuss how ASM can apply to your business, or to get a better idea of ASM in general, reach out to us.
The last thing you want is to have to call your clients and tell them that you have had a security breach that compromised their personal information, but this is happening with increased frequency. This is happening in spite the growth of highly sophisticated security methods and technologies and results in loss of client trust, negative public relations, financial loss, and even the shutting down of an entire operation. Often, and particularly in small to mid-sized businesses, this is because a company simply has not instituted basic security practices.
If you are a small to mid-sized business, your network security should begin with a qualified managed IT support company here in Atlanta. Why? Given the complexity of today’s IT world, there is simply no way that a company of this size, with a small in-house IT team (or none at all), can possibly keep up with the daily threats it will have to ward off. The installation of anti-malware software, firewalls, etc., can be accomplished in-house if your team has the proper training, but the right Managed IT service company with monitor, manage and maintain these and other protections 24 x 7 x 365, dealing with small problems before they become major ones. They can also be retained on a co-sourced (co-managed) basis to augment your own people.
While we recognize that there is no one-size-fits-all prescription for keeping networks and data secure, it is important to understand that proper network security requires a layered approach, which we laid out is some detail in our white paper: Cyber Security 2017, which is very much an important read today in early 2018 (the 12 Layers begin on page 5). We also believe that in today’s world, this layering approach applies to data backup. For example, for many years, the most sophisticated backup approach was the use of a set of magnetic tapes. While tapes may still be considered part of an effective a layered approach. It should be tied in with both on-site and off-site backups. Over the years, we have seen cases of tapes that weren’t secured, or failed, or (more frequently) weren’t updated when they should have been.
Some of the protections that need to be considered:
Your data also should consider protection using multifactor authentication, such as entering a unique password, then a code received on a mobile device. This is particularly effective in warding off password breaches and what are called brute force attacks, during which the attacker will used complex algorithms to try and break through by repeatedly trying many thousands of different potential passwords.
Email is one of the most vulnerable touch points in most organizations, but not only do many firms lack reliable email continuity and archiving for compliance, eDiscovery subpoenas and other needs, but they also have not implemented email security measures to effectively thwart cyber-attacks. To help prevent an email catastrophe in any business, DynaSis provides its Unified Email Management (UEM) solution, a secure email gateway that examines every email.
Mobile devices are ubiquitous and most employers today have accepted the fact that their employees are going to be suing their own devices (smartphones, tablets, laptops) for work. Simply put, this presents a security problem that requires sophisticated Mobile Device Management system and at DynaSis, we use what we (and many others) consider to be the best system available.
Network security is a major undertaking that needs to be taken seriously. Here at DynaSis, we have been doing just that since 1992. Give us a call today and we can discuss how we can work with you either on a full managed IT support basis, or a co-sourced basis with your in-house team. 678-373-0716.
Have you been wondering how those companies that place targeted ads or “helpful” suggestions find you? Well, you probably know that part of the answer comes from these companies, and social media sites you visit, collecting data on websites (and social media sites) you visit, then use this information to figure out what ads would interest you. This practice, as annoying as it can be, has been going on for more than a decade. But now there is another online tracking method marketers and advertisers are using, and it come with some serious cyber-security concerns.
Auto-Complete (Auto-Fill) Passwords
Do you know how many online accounts you have? Probably not. It turns out that in 2015, the last year for which this information is currently available, the average internet user had signed on to an average of 90 accounts. Think about it: if you started using the internet seriously in 2000, that 18 years or five accounts per year. Admittedly, most would have come in the past 10 years, but if you are like most people, you have probably signed up for retail accounts, research accounts, social media accounts, financial accounts, medical accounts, greeting card accounts, just-for-fun accounts, etc., etc., etc. They add up. And the fact that your computer allows you to quickly auto-fill the online applications for these accounts makes it easier to do so, results in many people signing up for more accounts than they otherwise would have. But unbeknownst to many of us, this can be risky. And this risk can extend from someone’s personal accounts to your business. A good step forward is a discussion with a managed IT support company that can monitor, manage and maintain your IT infrastructure and protect it against cyber intrusion.
Why? Because it is surprisingly easy for a cyber-thief to trick your browser or your password manager into letting them have your information. Once they have compromised a webpage (social media, retail, medical, etc.) they can place an invisible form on that page that can collect the user’s login information, personal or the company’s. Security professionals have known for some time that marketing companies have been using similar techniques to collect non-sensitive data for marketing analysis, but have more recently become aware that bad actors are using these techniques to steal passwords and other information.
One way to beat them is to turn off auto-fill in your browsers.
Chrome: open Settings, then click Advanced, then Manage Passwords.
Firefox: Options, then Privacy, and under History “Firefox will: Use custom setting for history. A new window will open where you can disable “Remember search and form history”
Safari: Preferences, then select the Auto-fill tab, then turn off all username and password options.
Internet Explorer: Google “turn off autofill in Internet Explorer” as it changes based on your version.
Cyber-security is a complex subject, and getting more intense daily. We’re here to answer any questions you may have. Just give us a call at 678-373-0716.
It’s been 25 rewarding years since DynaSis started helping businesses succeed through their technology. In all that time, we’ve searched diligently for a way to simplify and improve how companies look at their IT as a whole.
While most business owners don’t actually care about how the behind-the-scenes technology works, they do care about knowing why it’s helping them succeed.
Naturally, any business that is hindered by their IT will suffer massively. Modern businesses must consolidate and focus their IT as a whole to attain boosted business performance, enhanced productivity, and improved collaboration.
But that’s all jargon. Here’s the simple truth.
To reap those benefits, you must put forth effort. Transforming your IT as a driver of success relies on focusing your efforts on four key categories, including:
IT Infrastructure and the ASM Framework
While the four key categories are all equally important, IT infrastructure is the best place to start putting forth effort.
Why?
It’s the easiest step to understand from those that are not tech-savvy. It’s also where we apply our secret to success – which frankly isn’t a secret at all. It boils down to three key components:
Availability, Security, and Mobility. We refer to it simply as “ASM”.
Availability
Of course, all businesses rely on constant availability to conduct business operations. Without uptime, businesses suffer tremendously. Downtime costs small businesses up to $8,600 per hour.
To keep your applications and productivity tools running through anything, you must invest in your hardware and software. That may mean choosing a more robust brand-name piece of equipment rather than going with a no-name that lasts significantly less.
You must also take proactive maintenance into consideration. Without adequate upkeep and optimization of your existing IT resources, you’re gambling on it working properly.
Security
Security is a chief concern among companies around the world. Global spending on cybersecurity products and services are predicted to exceed $1 trillion over the next five years, from 2017 to 2021.
With so much data flowing freely in the digital realm, it’s important to prevent malicious actors from accessing and exploiting security weaknesses. Many organizations must also adhere to stringent regulatory compliance laws, which can bring unique challenges of their own.
Mobility
When we say mobility, we’re talking about the ability to work anywhere, at any time. For example, voice over IP (VoIP) has quickly garnered a reputation as a reliable and scalable voice service option. It keeps you connected to your work via physical phones, mobile applications, and web services.
VoIP works in unison with messaging applications, such as Skype for Business and Microsoft Teams. They both keep communication channels open and direct and allow people to reach out from anywhere, as long as they’re connected to the internet.
Using ASM for Success
When all of the facets of your IT infrastructure meet the ASM philosophy, you’ll achieve IT nirvana. Together, everything functions as a unit to propel you towards success in your business goals and beyond.
Over the past two years, we have been speaking and writing a lot about digital transformation and how it can be a game-changer in what has become a truly digital world. (Think Uber, Netflix, Amazon and a ton of smaller companies). It’s truly revolutionary and since your business is already on its way (email, VoIP phones, Microsoft Office), we thought we would give you some suggestions on how to continue the march forward. And, by the way, here at DynaSis, we want to help your business grow and prosper by making sure that your upgrades are network safe and scalable.
Modernized Business Telephone Systems: Today’s business telephones using VoIP (voice over internet protocol) are exceptional business tools that can be used for much more than simply making calls. Today’s “Unified Communications” systems offer ease of use, flexibility and security that advances businesses in many areas. In fact, today your telephone system can be a business building asset.
Live in the Cloud with Office 365: Earlier in this piece we mentioned that by using MS Office you are already using digital technology. True. But Office 365, which relies on the cloud to feed you applications and files, takes the software to a whole new level. Office 365 offers an incredible array features that can save time, increase productivity, and add security. Will you use all these features? No. No business will. So, what if you don’t want to pay for a lot of features that you don’t need? You can select what you want and only pay for that. You never really buy Office 365; you “rent” what you need. At DynaSis, we are experts in Office 365 and we can help you design a cost-effective configuration that makes sense for your business.
Digitize Your Paper Files: It’s a process and it can take time, but once it has been completed, information becomes easily accessible, no matter how old it is. And misfiling becomes a thing of the past. Transferring or sharing documents between individuals, departments, even offices and clients in other cities becomes effortless.
Real-time Network Security Protection: Your vendors, partners, employees and, most of all, your customers, except a high level of security, and they have a right to. In today’s world of ever evolving cyber-crime, cyber-security is critical. Every business person today is aware of the attacks on major companies and governments over the past few years, but don’t be lulled into a false sense of security because you are a small to mid-sized business. The vast majority of cyber-attacks, including ransomware, are against small to mid-sized companies, just like yours. (Learn more from our recent white papers on Cyber Security 2017 and Cyber Security 2018. Different approaches and both highly relevant today.) Make sure your managed IT support company provides real-time, real-live 24 x 7 x 365 monitoring, managing and maintaining of your network.
Protect Your Printers: Printers? Aren’t these essentially the same as they have been for years? Nope. Today’s printers are highly advanced and, consequently much more expensive. Because of this, many companies network their printers and have multiple employees using the same machines. There is nothing wrong with this, but the keyword here is “networked”. If your printers are networked through your IT infrastructure then they are vulnerable to cyber-attack and must be protected.
If you have any questions on any of the above suggestions, please give us a call. 678-373-0716, or visit us at www.DynaSis.com. After all, we have been working with businesses just like yours in Atlanta for more than 25 years.
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